2/10 Terrible
Bethany
Traveled with group
Oct 22, 2023
Disliked: Amenities, property conditions & facilities
Bethany
Stayed 7 nights in Oct 2023
Mantis EPIC Hotel & Suites
4.0 star property
Choose dates to view prices
Photo gallery for Mantis EPIC Hotel & Suites
Reviews
8.48.4 out of 10
Very good
Popular amenities
- Bar
- Breakfast available
- Pool
- Room service
- Spa
- Gym
Explore the area
Near University of Rwanda-Nyagatare, Street 36, Mirama 1, Nyagatare, Rwanda, 88
- Kabale Golf Club89 min drive
- Kabale University89 min drive
- Lake Bunyonyi116 min drive
- Sheraton Nyagatare5 min drive
Room options
View all photos for Superior Room
Superior Room
- Sleeps 4
- 1 King Bed
View all photos for Presidential Suite
Presidential Suite
- Sleeps 4
- 1 King Bed
View all photos for Superior Suite
Superior Suite
- Sleeps 2
- 1 King Bed
View all photos for Executive Suite
Executive Suite
- Mountain view
- Sleeps 4
- 1 King Bed
View all photos for Standard Room
Standard Room
- Sleeps 3
- 1 King Bed
View all photos for Standard Suite
Standard Suite
- Sleeps 2
- 1 King Bed
About the neighborhood
Nyagatare
When you stay at Mantis EPIC Hotel & Suites in Nyagatare, you'll be 22.1 mi (35.5 km) from Akagera National Park.
What's nearby
- Ntungamo Central Market - 75 min drive
- Kabale Golf Club - 89 min drive
- Kabale University - 89 min drive
- Kabale Regional Referral Hospital - 89 min drive
- Lake Bunyonyi - 116 min drive
Restaurants
- Sheraton Nyagatare - 5 min drive
- City Center Restaurant - 14 min walk
- Blue Sky Hotel - 5 min drive
About this property
Mantis EPIC Hotel & Suites
Family-friendly hotel with 2 restaurants and a full-service spa
Mantis EPIC Hotel & Suites offers 76 accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, hair dryers, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 13 years old are not allowed in the spa.
Make yourself at home in one of the 76 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local and international cuisine at The Social, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Breakfast is available for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Nyagatare? This hotel has 1350 square feet (125 square meters) of space consisting of conference space and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
The Social - Overlooking the pool and garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Pool Deck - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.
Languages
English, French, Swahili
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle on request for a surcharge
- Free uncovered self parking on site
- Wheelchair-accessible parking available
Food and drink
- Breakfast available for a fee
- 2 restaurants
- A bar/lounge
- A coffee shop/cafe
- A poolside bar
- Snack bar/deli
Restaurants on site
- Pool Deck
- The Social
Things to do
- Arcade/game room
- Basketball
- Bicycle tours
- Children's pool
- Full-service spa
- Health club
- Outdoor pool
- Outdoor tennis court
- Playground
- Sauna
- Steam room
- Tennis lessons
Family friendly
- Arcade/game room
- Babysitting (surcharge)
- Children's pool
- Free crib
- Laundry facilities
- Outdoor pool
- Playground
- Rollaway/extra bed (surcharge)
- Snack bar/deli
- Supervised activities for children (surcharge)
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Newspapers in lobby
- Safe at front desk
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Proposal/romance packages
- Tour and ticket assistance
- Turndown service
Business services
- 1,350 square feet of conference space
- 24-hour business center
- 5 meeting rooms
Outdoors
- Barbecue grill
- Garden
- In a nature reserve
- Pool loungers
- Terrace
- Vegetable garden
Full-service spa
- 2 treatment rooms
- Aromatherapy
- Body scrubs
- Body wraps
- Deep-tissue massages
- Manicures/pedicures
- Reflexology
- Sauna
- Spa open daily
- Sports massages
- Steam room
- Swedish massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- 3 floors
- At least 10% of profits reinvested in community and sustainability
- At least 80% lighting from LEDs
- At least 80% of food locally-sourced
- At least 80% organic food
- Banquet hall
- Biodegradable coffee stirrers available
- Biodegradable drinking straws available
- Comprehensive recycling policy
- Designated smoking areas
- Local artist showcase
- Locally-owned and organized tours and activities
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic soft drink bottles
- No plastic water bottles
- Reusable cups
- Reusable tableware
- Vegan dining options
- Vegetarian breakfast available
- Vegetarian dining options
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
- Free crib
- Rollaway/extra bed (surcharge)
Bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer (on request)
- Private bathroom
- Rainfall showerhead
- Slippers
- Towels provided
Entertainment
- 32-inch flat-screen TV with cable channels
Food and drink
- 24-hour room service
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Minibar
More
- Air conditioning (climate-controlled)
- Cleaning products are eco-friendly
- Connecting rooms available
- Desk
- Desk chair
- Eco-friendly toiletries
- Energy-saving switches in guestrooms
- Free daily newspapers
- Iron/ironing board on request
- Laptop workspace
- LED lighting
- Recycling
- Safe
- Separate sitting area
- Water-efficient showers
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
- Airport shuttle fee: USD 85 per vehicle (one way)
- Rollaway bed fee: USD 30.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 13 years old are not allowed in the spa
Property is also known as
EPIC Hotel Nyagatare
EPIC Nyagatare
EPIC Hotel Suites Nyagatare
Mantis EPIC Hotel & Suites Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 4 out of 5 reviews" "
10 - Excellent
4
Rating 8 - Good. 0 out of 5 reviews" "
8 - Good
0
Rating 6 - Okay. 0 out of 5 reviews" "
6 - Okay
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Rating 4 - Poor. 0 out of 5 reviews" "
4 - Poor
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Rating 2 - Terrible. 1 out of 5 reviews" "
2 - Terrible
1
9.2/10
Cleanliness
9.2/10
Staff & service
4.0/10
Amenities
8.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Salim
Traveled with family
Aug 11, 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall our stay was exceptional
Salim
Stayed 1 night in Aug 2022
10/10 Excellent
Jill
Jul 10, 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deep relaxation, Uber Service!
My curiosity was piqued when I read stellar reviews of EPIC Hotel and Suites on a FB Group called “Expats in Kigali”. Knowing that I was returning to Rwanda for a Rwandese wedding and would have a few additional days to head to the northeastern corner of the country, I booked a room for myself and my friend, and off we went.
Much to our mutual surprise, we entered a truly delightful respite- with perhaps the best bed I have ever slept on, exceptional management (with a special shout out to Mr. Sandeep Moorjani, the Food and Beverage Manager, who was EXCEPTIONALLY helpful, attentive, friendly without being intrusive, and solicitous. All he wanted was an ultra-satisfied customer and talk about aiming to please!!! If he wasn’t trained in a Swiss hotel management school, it must have been somewhere just as outstanding.)
My friend and I had spent the preceding night within Akagera National Park (no other lodging names to be specified within this review, though p.m. me if you want a FABULOUS recommendation!!) I cannot begin to describe how AMAZING it was to have a/c and unforgettable water pressure for the shower at EPIC. We felt dusty and dirty and it was super relaxing to get all cleaned up there.
My room was quite spacious, and came with two bottles of complimentary water and fabulously plush cotton towels. Apparently, there was a directory with numbers to reach reception, etc., but I didn’t use it. No space left here to expand except... GO!! GO!!
Jill
Stayed 1 night in Jul 2019
10/10 Excellent
David
Apr 15, 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic Hotel Nyagatare
Great hotel and great staff. The staff is very attentive to your needs. Food was great. Sandeep goes above and beyond.
David
Stayed 3 nights in Apr 2019
10/10 Excellent
Maria Luisa
Traveled with group
Dec 7, 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria Luisa
Stayed 2 nights in Dec 2022