DO NOT BE FOOLED BY THE PHOTS ON EXPEDIA. They only reflect the 2 best rooms and photos taken with a wide lens. The pool is dirty and small. Hammocks and patio views BAHAHA!
When we arrived, I asked about breakfast. To my dissatisfaction, it was not included. I spoke with Marcella and with our first complaint to our last, her response was "sorry my lady I understand but the owner is out of the country. Next up, after receiving our key, I was left to roll my suitcase up a gravel path and with no assistance. Our disgusting room was OFF A PARKING LOT! I spoke with Marcella and again, "sorry my lady..." What was I going to do? The hotel was paid and I was a single woman traveling alone with a 7 year old.
The room was gross and very small. There was a twin bed that was not fit for sleep. After our first day, we returned to an uncleaned room. "Sorry my lady..." The next day, Marcella told me the cleaner said I did not leave the door sign up for cleaning. Not true
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7 days sheets never changed, disgusting
7 days BR never cleaned, disgusting
Nothing luxury about bedding or towels-old and smelly, gross
7 days coffee surface never cleaned and 1 day not replaced
dirt, cobwebs and dead bugs every where
dog pooped in front of gate. never picked up and stunk for 2 days straight
Marcella rude and unhelpful
emailed Luis (owner) a number of times COMPLETELY IGNORED
I paid app $147/night for this #%&* hole. DO NOT STAY HERE. TERRIBLE HOTEL