6/10 Okay
Valerie
Sep 19, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property because it had a shuttle. I called several days in advance to let them know that my plane would be arriving at 11:40 p.m. The last shuttle was midnight and I wanted to know if they would work with me. I was told to call as soon as the plane landed. I called before boarding my connecting flight in Atlanta at 10 p.m...again, to make sure the shuttle driver was aware. I called when the plane landed in Norfolk. I was instructed to go to the pick up spot. It was 11:50 p.m. I waited. No shuttle arrived. I called the hotel and listened on the phone as the desk clerk called the shuttle. The calls went to voice mail. I ended up paying $16 for a cab to get to the hotel. I was disappointed, to say the least. They offered to comp me the cost of the cab on my bill . But because the reservations came through a third party, they could not.
Valerie
Stayed 1 night in Aug 2024