2/10 Terrible
Euan C.
Aug 20, 2024
Disliked: Cleanliness
Poor experience & lack of care from owner..
MISLEADING LOCATION: '7-9 minute walk to centre'
Reality 7-9 minute DRIVE, 2.5km (40 min walk) No acknowledgement
NO HANDOVER: Given keys by ‘neighbours daughter’ who spoke little English & couldn’t show details of villa. No inspection/opportunity to spot issues.
ISSUES:
- Dirty kitchen & utensils
- Some appliances in poor condition
- Towel shortage. 3 days to resolve
- 5 loungers - villa sleeps 10
- Outside table for 6 - sleeps 10
- Cleaning robot, left in pool, told we could get in the pool with it. Panic message from the ‘neighbour’ same evening telling us not to
- No pool net. After bad storm, pool full of debris. Informed it wouldn’t be cleaned (robot's job). We ended at local store to buy own so we could use the pool again.
Glass topped garden table shattered mid-holiday, when the edge was caught innocuously by a glass bottle. I raised immediately:
- To acknowledge responsibility & offering to pay
- Glass shattered & lodged in the foot of 10 year old son causing bleeding & distress. I also had cuts on my arm
In retrospect, I should have raised concern about quality of table & ability to ‘explode’ as it did & the liability for the injury to my son & self. We cleared the glass away and used table cloth as advised
NO DEPARTURE CHECK done by ‘neighbour’ with key exchange.
24 hours later I received an invoice from VRBO >£700 for table and drains issue (?!?). At the same time owner raised other issues (no handover checks) but 'wouldn't charge'.
Unbelievable
Euan C.
Stayed 10 nights in Aug 2024