2/10 Terrible
Natalia, Sunny isles
Sep 22, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This is what we call “false advertising” the pictures don’t match with the real quality of this property. This place is nothing but disgusting. Once we got to the “studio”, no AC, broken shower, the towels full of small hair like someone shaved and then cleaned with it. Well, we were The “bed” is not a bed… it’s a rustic-hard sofa that is converted into a “bed”… After complaining the concierge said: I’ll send someone to fix it TOMORROW. You must pay a cleaning fee of $50 USD but you must take the garbage at whatever address… so why you are asked to pay this fee? The concierges said it was because of the category we paid for: studio. Well, the quality of a property doesn’t have anything to do with the number of rooms. I never would have rented it if I know since the beginning this is what we were paying for. Once you confirm and pay this reservation they tell you that they assign your place upon availability.
Of course we had to leave and pay for another place, no shower, no AC, dirty towels full of hairs, enough reasons to leave on top of the other ones explained already. This place didn’t provide us with what the description says nor the basic needs as they offer. There’s no way we can sleep in a place like this. And on top of that it was my husband’s birthday which had a terrible day because of it. Not recommended. I would choose 0 stars but there’s no option.
Natalia
Stayed 3 nights in Sep 2024