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The Charles Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Charles Hotel

Terrace/patio
Property grounds
Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters
Designer store
Vineyard

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Niagara River Gorge
    1 min walk
  • Museum of the Paranormal
    3 min walk
  • Royal George Theatre
    5 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    57 min drive

Room options

View all photos for Premium Room

Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Premium Room

  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Deluxe Room, 1 Queen Bed

  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Basic Room, 1 Double Bed, Non Smoking

  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About the neighborhood

Niagara-on-the-Lake

With a stay at The Charles Hotel in Niagara-on-the-Lake (Old Town Historic District), you'll be steps from Niagara River Gorge and 5 minutes by foot from Royal George Theatre. .This boutique inn is 0.1 mi (0.2 km) from Lake Ontario and 0.3 mi (0.5 km) from Niagara-on-the-Lake Golf Club.
View more Inns in Niagara-on-the-LakeOpens in a new window

What's nearby

  • Royal George Theatre - 5 min walk - 0.3 miles
  • Niagara-on-the-Lake Golf Club - 6 min walk - 0.4 miles
  • Shaw Festival Theatre - 13 min walk - 0.7 miles
  • Jackson-Triggs Winery - 3 min drive - 1.4 miles
  • Peller Estates Winery - 4 min drive - 1.9 miles

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪The Irish Harp Pub - ‬10 min walk
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Cannery Restaurant - ‬17 min walk

About this property

The Charles Hotel

Victorian Niagara-on-the-Lake inn in Old Town Historic District with free parking
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided. Bathrooms include designer toiletries and hair dryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 12 air-conditioned rooms featuring iPod docking stations. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
Enjoy international cuisine at HobNob Restaurant, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
HobNob Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 475 reviews" "
Rating 8 - Good. 122 out of 475 reviews" "
Rating 6 - Okay. 50 out of 475 reviews" "
Rating 4 - Poor. 20 out of 475 reviews" "
Rating 2 - Terrible. 11 out of 475 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities
We loved the location and authenticity of the Charles Hotel. The rooms were well outfitted, bathrooms clean. The windows could benefit from an update.
Stayed 1 night in Aug 2024

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had requested a first floor room a few weeks before my stay because I have trouble climbing stairs but I was told only 2nd floor available and no elevator. The staff did help me bring my bags up and then back down at check out. Staff were very friendly and helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place,retreat into glamorous, indulgent time--the NOL trademark British kkkhorticulture horticulture,
Stayed 1 night in Aug 2024

10/10 Excellent

Maryann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location - just far enough away from the busy area, but walkable to plays, restaurants, etc.
Stayed 1 night in Aug 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 3 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well located in a gorgeous location.
Stayed 1 night in Aug 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service; variety of rooms with terraces and/or balconies; attentive and friendly staff; convenient locations.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mike

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little Inn for a night or two in Niagara on the Lake.
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 2 nights in Jun 2024

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint boutique hotel in a quiet area and easy walking access to shops & restaurants.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Second time at The Charles. Love the location, you can walk to all the shops and restaurants.
Stayed 2 nights in Aug 2024

10/10 Excellent

SJ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The relaxed atmosphere, professional poised staff, preserving a historic building, and all the small touches like fresh flowers and fabulous tea made this location an enjoyable experience; we will come again.
Stayed 1 night in Aug 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything very nice
Stayed 1 night in Jul 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Stephane, Île Perrot

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Drake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Place to Remember
The Charles Hotel was an absolutely delight during our 3 day stay. The hotel is full of charm, history, architecture delight and simply gorgeous - plus you could not be better located to everything to walk too. The staff, from Housekeeping, Front Desk to Servers were always so kind and helpful and the food in the Dining Room and Bar was so good it was hard not to venture out and go eat anywhere else. Thank you everyone at The Charles Hotel for giving us a memorable stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at The Charles Inn.
Stayed 1 night in Jul 2024

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice old hotel with a nice lounge close to the town and theatre. The staff were very accommodating and friendly. The price point for the area is very acceptable. If you like golf, there is great course right next door. Might take our clubs next time.
Stayed 1 night in Jul 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delightful stay at The Charles Hotel! This historic property has been updated to have modern amenities while still maintaining its charm. While close to the shopping and entertainment district (two blocks), it was just far enough away to be quiet and calm. Each member of the staff was friendly and welcoming - even the restaurant manager welcomed us while we were waiting for the hotel desk attendant to return. Overall, it was a wonderful visit.
Stayed 1 night in Jul 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our Stay at the Charles Hotel. The staff were so incredible and accommodating, they made us feel so at home. The hotel is beautiful and historic and our best meals were at the Hob Nob restaurant, right in the hotel! They have a beautiful patio and terrace where you can eat your meals. Highly recommend staying here and can't wait to visit again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Lesa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and comfortable property with great friendly well trained staff.
Stayed 1 night in Jul 2024