For disclosure. I did not easily complain about poor experiences. I work in customer service, so have some sympathy.
But this was an awful check-in experience that was handled very badly by the hotel. I arrived early in the day to bag drop and leave the car. When I came back later to check-in, my booked room was given to someone else by mistake.
I was the charged 3 times for tourist tax, despite only 2 rooms.
I was told my credit card was the problem for a hold charge no going through. Despite 5 cards across 4 people having the same issue, and me point out the clear obvious evidence that its the hotel system.
They followed up again to say one charge is pending and won't get charged. Incorrect again, I've been charged.
Desk person asked for ID 3 times, finally disappearing with it to do something on a computer (I assume book a new room?). Having someone take your ID away for 30min is not comfortable.
We were told our parking would be waived, only to find a charge was applied without disclosure.
I was told my credit card was the problem, the same one that booked the room at was just charged tourist tax. I was then asked for a non BMO card. We went through 5 cards in total for the group of 4 peoples.
Room fine otherwise. Just very bad check-in experience.