The location was great, the view was great, it was super close to the falls and a lot of attractions, but the service was lacking. The front desk staff for the most part was bordering on rude. The maid were nice but the rooms were not very clean. When you walk across the floor your feet are black. It's probably not the maids fault, I'm sure they're not given enough time to actually clean. The elevator jumped and bounced and stopped working numerous times and you had to push the button repeatedly to get it to start up again, i thought we were going to get stuck in it. I really think it boils down to management, it could be a really great place if it were cleaned up and had a few employees replaced.