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Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Sauna, hydrotherapy, aromatherapy, hot stone massages
Standard Room, 1 King Bed, Balcony (Niagara Falls View) | Balcony view
Exterior
Standard Room, 1 King Bed, Balcony (Niagara Falls View) | Blackout drapes, iron/ironing board, WiFi, bed sheets
Point of interest

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Oakes Garden Theatre
    2 min walk
  • Clifton Hill
    2 min walk
  • Queen Victoria Park
    3 min walk
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    36 min drive

Room options

View all photos for Premium Room, 2 Queen Beds, View (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds, View (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, View

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk In Shower)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed, View (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout drapes, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Blackout drapes, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View (Niagara Falls View)

View from room

Standard Room, 1 King Bed, View (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View) | Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Jetted Tub, View (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View) | Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Balcony, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout drapes, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

View from room

Suite, 2 Bedrooms, View (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, View (Niagara Falls View)

View from room

Premium Room, 1 King Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View (Niagara Falls View)

Suite, 2 Bedrooms, View (Niagara Falls View) | Blackout drapes, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms, View (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed, View (Niagara Falls View)

Blackout drapes, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed, View (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed
Exterior
Sheraton Fallsview Hotel
Pool
Spa
Kids pool
Waterslide
4.1 out of 5, Very Good, (6211)
The price is $128
per night
$171 total
includes taxes & fees
Dec 5 - Dec 6
Sheraton Fallsview Hotel

About the neighborhood

Niagara Falls

With a stay at Crowne Plaza Niagara Falls Fallsview, an IHG Hotel in Niagara Falls (Clifton Hill), you'll be steps from Oakes Garden Theatre and 3 minutes by foot from Queen Victoria Park. .This casino hotel is 0.2 mi (0.4 km) from Fallsview Indoor Waterpark and 0.4 mi (0.6 km) from Casino Niagara.

What's nearby

  • Clifton Hill - 2 min walk - 0.2 miles
  • Fallsview Indoor Waterpark - 3 min walk - 0.2 miles
  • Casino Niagara - 6 min walk - 0.4 miles
  • Fallsview Casino - 18 min walk - 1.0 mile
  • Horseshoe Falls - 4 min drive - 1.7 miles

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 7 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪Falls Avenue Resort - ‬1 min walk
  • ‪Sweet Jesus - ‬2 min walk
  • ‪SkyWheel - ‬9 min walk
  • ‪Tim Hortons - ‬5 min walk
  • ‪Boston Pizza - ‬4 min walk

About this property

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Hotel with 2 restaurants, steps from Oakes Garden Theatre
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel offers 234 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on request and refrigerators can be requested.
Recreational amenities at the hotel include a water park (surcharge), a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Stay in one of 234 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.
Relax at the full-service spa, where you can enjoy massages and facials. Gambling sorts can try their luck at the casino, while others may prefer a water park (surcharge) or a sauna. Additional features at this hotel include concierge services, an arcade/game room, and shopping on site. If you're ready for some gaming fun, you can hop on the complimentary casino shuttle.
Grab a bite to eat at The Rainbow Room, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Niagara Falls? This hotel has 7578 square feet (704 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
The Rainbow Room - This restaurant serves breakfast and lunch.
Prime Steakhouse - This steakhouse serves dinner only. Open daily.
Starbucks - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free casino shuttle
  • Self parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Ballroom
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from October 9 2024 to December 19 2024 (completion date subject to change). The following areas are affected:
  • Hallway
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 percent destination fee will be charged
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 24.95 for adults and CAD 14.95 for children
  • Self parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Hotel
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel Niagara Falls

Reviews

7.0

Good

Rating 10 - Excellent. 563 out of 1851 reviews" "
Rating 8 - Good. 437 out of 1851 reviews" "
Rating 6 - Okay. 331 out of 1851 reviews" "
Rating 4 - Poor. 256 out of 1851 reviews" "
Rating 2 - Terrible. 264 out of 1851 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

MARK, Deer Lake

Traveled with partner
Disliked: Property conditions & facilities
Close to all amenities, but room was very small, no fridge for beverages and outdated.
Stayed 1 night in Aug 2024

6/10 Okay

stephen

Not worth the money spent…
Over priced for a one night stay. For that money there was no breakfast. Also $40 dollars parking for one night. Will never stay there again.
Stayed 1 night in Aug 2024

10/10 Excellent

nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It good
Stayed 1 night in Aug 2024

2/10 Terrible

Roe

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updating, but super convenient and staff was very nice.
Stayed 1 night in Jul 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building
Stayed 2 nights in Aug 2024

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A lot of hidden fees. I upgraded my room online in March and when I got there in August was told they didn’t have the room for me because I requested a queen size bed, they didn’t get ahold of me to let me know about it at all! This was a birthday weekend that I wanted to be special with a fallsview room but nope I got a parking garage view instead!! Never going there again!!
Stayed 3 nights in Aug 2024

4/10 Poor

Janet

Traveled with family and small children, Traveled with family
Disliked: Staff & service
It was a good hotel close to Clifton Hill and view of the falls. The rooms were clean bed comfortable but hard to cool temp of the room. Upon Leaving hotel the service manager at check in desk was rude she did not explain in a professional manner about all the extra fees plus tax on tax price gouging and made it customer problem. Not good customer curiosity service
Stayed 1 night in Aug 2024

2/10 Terrible

Soumeya

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

brendan

Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Breakfast was good but not worth $25 per person. Rooms were subpar. No airconditioning. When asked they added a fan. View was only if we were up against the window. Paid for a falls view room
Stayed 2 nights in Aug 2024

10/10 Excellent

Altagracia

Traveled with partner
Liked: Amenities
The location is spectacular very accessible to the attraction especially the falls. Room i got is quiet not a view but clean. Staffs are accommodating and kind
Stayed 2 nights in Aug 2024

2/10 Terrible

Adika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival after a long flight and drive to Niagara, we got checked in and went to our room when we realized it wasn’t the room we had paid for. We booked a King size Falls View & ended up in a box of a room facing 2 brick walls. When we called the front desk they told us that we were “upgraded” to the room we were in. If we weren’t there for only one night this wouldn’t have been as big of a deal, although we spent good money on the room. We spoke to the manager in the morning and he initially offered us free breakfast to compensate which was a slap in the face, he then moved up to a $25 discount … again a slap in the face. The gentleman beside us was complaining about bed bugs and had videos of them all throughout his room. The rooms were dirty, couches were stiff, there was mold and dirty in the corners in the bathroom. This hotel is just a NO GO ! Do not stay here.
Stayed 1 night in Aug 2024

4/10 Poor

John, Toms River

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

michael, plainfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny rooms. Bed was not to comfortable. No refrigerators or microwave in room.
Stayed 2 nights in Aug 2024

6/10 Okay

Wilbert

Traveled with family
Disliked: Amenities
The property is located across the street from the Niagara Falls, walkable to different attractions such as SkyWheel and has direct connections to the casino. Slow staff services and incomplete in-room amenities like ref and microwave oven.
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Russell, Dayton

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The King bed was broken down like a saddle, and noisy each time someone moved.
Stayed 2 nights in Aug 2024

6/10 Okay

Mojtaba

Traveled with family
Liked: Staff & service, amenities
We got the premium, the room was smaller than expected. While booking it said top floor, it was not. There was a second elevator to go to the last two floors. Biggest problem, there was a door between our room and the room which was a suite and noise could easily go across. Overall it is also not very clean and up to date. Perhaps the same for the region as Niagara is an extremely busy area.
Stayed 2 nights in Aug 2024

4/10 Poor

Alfred

Traveled with family
Disliked: Amenities, property conditions & facilities
No room service. Many rooms have no view to the outside at all and overlook the interior pool which is gloomy. Pool looks like it's in an industrial setting.
Stayed 3 nights in Aug 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Attention to detail and a nice room plus grrat location. Thanks
Stayed 1 night in Aug 2024