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Virgin Hotels New York City

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Virgin Hotels New York City

Minibar, in-room safe, desk, laptop workspace
Restaurant
55-inch Smart TV with digital channels, TV, Netflix
Minibar, in-room safe, desk, laptop workspace
Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Air conditioning

Explore the area

Map
1227 Broadway, New York, NY, 10001
  • 5th Avenue
    3 min walk
  • The Glass Ceiling NoMad
    1 min walk
  • 28 St. Station (Broadway)
    2 min walk
  • New York, NY (LGA-LaGuardia)
    31 min drive

Room options

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • 630 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace

Penthouse, Multiple Beds (Penthouse King Suite)

  • 1678 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

  • 580 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

  • 393 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds (Richard's Flat King Suite)

City view

Suite, Multiple Beds (Richard's Flat King Suite)

  • 2799 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

  • 270 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (Sky Chamber King Empire View)

City view

Room, 1 King Bed, View (Sky Chamber King Empire View)

  • 283 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

  • 477 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • 480 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

  • 555 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

  • 393 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

  • 335 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, View (Sky Chamber 2 Double Beds w/ View)

  • 335 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Tempo by Hilton New York Times Square

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (3501)
The price is $297
per night
$379 total
includes taxes & fees
Jan 14 - Jan 15
Tempo by Hilton New York Times Square

About the neighborhood

New York

With a stay at Virgin Hotels New York City, you'll be centrally located in New York, within a 10-minute walk of Empire State Building and Madison Square Garden. .This luxury hotel is 1 mi (1.6 km) from Broadway and 1 mi (1.6 km) from Times Square.

What's nearby

  • Empire State Building - 6 min walk
  • Madison Square Garden - 7 min walk
  • Broadway - 12 min walk
  • Times Square - 13 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 28 St. Station (Broadway) - 2 min walk
  • New York W 32nd St. Station - 3 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Skirt Steak - ‬2 min walk
  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Gregorys Coffee - ‬2 min walk
  • ‪L'Amico - ‬2 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬2 min walk

About this property

Virgin Hotels New York City

Luxury New York hotel in Manhattan with 2 restaurants
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Exhale Spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 463 guestrooms featuring minibars and espresso makers. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour fitness center, a seasonal outdoor pool, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at Everdene, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 8 meeting rooms available for events.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Everdene - Onsite fine-dining restaurant.
24-hour room service is available.

Languages

Afrikaans, Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Filipino, French, Greek, Hindi, Italian, Korean, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Everdene

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 109 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 38.11 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Covered valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1455 out of 2169 reviews" "
Rating 8 - Good. 360 out of 2169 reviews" "
Rating 6 - Okay. 170 out of 2169 reviews" "
Rating 4 - Poor. 106 out of 2169 reviews" "
Rating 2 - Terrible. 78 out of 2169 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Terrible Value for Money
For a room that on average is £250-450 a night at best, this is below what a 4 star in most of Europe is - and they can range at half the price - In fact it’s pushing some London 5 star prices. Here’s what you can expect: - False fire alarms at 3 and 6 in the morning, coupled with a series of room tannoy announcements by a staff member clearly out there depth - Out of action pool - Safe that didn’t work - Up to a 10 minute wait for the lifts (plan accordingly) - Temperamental room charger - Underpowered shower with broken temperature handle - No dedicated room service leading to incorrect order through concierge - Air conditioning that periodically makes loud restarting noises (enough to wake you up) - Up to an hour late checkout whereby you have to answer your door 3 times to different staff members in this period - Just got back home to realise I was charged for a lunch meal I never had 2 stars would reflect it’s actual rating. Not a boutique hotel in most peoples eyes.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jesus

Stayed 1 night in Sep 2024

10/10 Excellent

LARRY

Stayed 2 nights in Sep 2024

10/10 Excellent

Keyshlanette

Stayed 2 nights in Sep 2024

10/10 Excellent

Kiersten

Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight in NYC
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay away
Stayed 2 nights in Sep 2024

10/10 Excellent

Lewis

Stayed 1 night in Aug 2024

8/10 Good

Andrew, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Top three things that made this a great hotel: 1. The staff were uniformly great at their jobs. Helpful, kind, and upbeat (but not ott-up-beat). Shout out to Keith the bell-hop, really excellent service! 2. Everdine is a gorgeous room for breakfast. Make sure you reserve a table, you won’t be disappointed. 3. RIF-RAF the bar on the 39th floor is amazing. Great cocktails prepared by knowledgeable bartenders. Things that could be improved: 1. Elevators use destination dispatch and are very very slow. Plan for a wait. 2. Rooms are a little pokey (I know it’s NYC) but other hotels like the W or Ace have much more efficient room designs. The gorgeous views of Empire State Building make up for it ;). 3. Toiletries are decidedly lacklustre and pedestrian. I’m talking one notch above SoftSoap. For the room rate one should expect a good brand like D.S. & Durga or Frederic Malle or Malin and Goetz… You won’t be disappointed if you book this hotel!
Stayed 2 nights in Sep 2024

10/10 Excellent

NICOLAS MAURICIO, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

JOSELYNN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lucas

Stayed 2 nights in Sep 2024

6/10 Okay

Martha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jaime

Stayed 1 night in Jul 2024

10/10 Excellent

Melanie

Stayed 1 night in Aug 2024

10/10 Excellent

Kiersha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No alcoholic beverages available before 11am. It’s lovely to have a mimosa or Bloody Mary with breakfast, when on vacation.
Stayed 1 night in Aug 2024

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Viacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Darren

Traveled with partner
Had to request housekeeping services everyday. Pool service is not good. The spa is excellent, wonderful staff. The hotel need a refresh. It’s dated and getting dirty. Location is stella. The hotel manager did credit me for no maid service after I complained multiple times
Stayed 5 nights in Sep 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virgin Properties are always the best! I was first introduced to them as a brand through their cruise line back in 2021 and they have been my go to when I want something modern, chic and upscale.
Stayed 1 night in Mar 2024

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción, en el centro de todo y a pasos del Madison Square Garden en caso tengas un concierto!
Stayed 5 nights in Sep 2024

8/10 Good

Bridget

Stayed 1 night in Aug 2024

10/10 Excellent

Annisa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

HyukJoo

Stayed 1 night in Sep 2024