2/10 Terrible
Elaine
Traveled with family
Sep 10, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Not "family friendly" at all.
The shower was all glass with two walls completely exposed to the inside of the room (no privacy at all) and the other two similarly exposed to the buildings across the way, save for some thin curtains. This also meant that the room was flooded with light all night long.
We had requested a crib for our 2-year-old, and called twice (including the morning of our stay) to confirm it would be there. When we arrived, we were told "it will be brought up soon", but it never arrived. I called the front desk, and was told that the crib they wanted to bring us was "in poor condition" and that no other one was available. I asked: "Where do you expect the toddler to sleep, then?" and was told: "We're very sorry. Call back tomorrow, and we can waive some fees or something.". Of course, the next day, they would do no such thing. The toddler slept in the bed with me and my wife, and we each had the worst night's sleep we can recall for years.
The room was small, and nowhere near as nice as in the photos online, though I'll give them a star for being clean, at least. Our whole floor reeked of weed, and people were slamming the door to the balcony constantly throughout the night.
A final thought: at $600 /night, I expected better than 1-ply toilet paper.
Elaine
Stayed 1 night in Aug 2024