I booked a room for two days ($325.82), although I was there for less than 13 hours, because of my arrival and departure times (5:30am to 6pm on the same day). I called beforehand to inform that I would be arriving at 5:30am. Upon my arrival, I was told that I was listed as a “no show”. I was then told that I had to pay $50 for early check in, which I did as I was tired after flying all night. Later in the day, I was told that I was not supposed to be in that room as I did not have a reservation. They eventually settled after I showed my printed confirmation, and let me stay for the remaining 4 hours. I wasn’t given a refund for the first day, even though I paid for early check-in for Day 2. I spoke to another guest who informed me that he also was made to pay an extra $50 for an unknown reason. Is it that they create issues to charge more? Further, the shuttle driver to the airport, drove rather recklessly and raised his voice at me when I asked if I was being dropped at the departure terminal or the Air train. The housekeeping staff were extremely pleasant. Their proximity to JFK Airport is really their biggest positive.