The hotel room was nice and comfortable. The staff were so kind, nice, and helpful. The doormen were especially delightful and helpful. The place was clean. Staff was wonderful, quick to help, and friendly.
However, i did have a few problems with HIlton. First of all, I had specifucally called ahead about parking. I was told there was valet, ample parking, and quoted a reasonable price. Unfortunatly, this was not true. Parking was under construction. This left us on the street in Times Square unprepared to figure it out on our own after a long drive. This also split us up: me with bags and child, dad on his own.
Secondly, the hotel is completely cashless. I was unprepared for that especially upon checkin when one of us was now searching for parking in the unknown. Although they had my card on file and i was paid in full, the policy insisted on physically swiping a card for incidentals to hold $200. The computer system would not let staff issue a key without it. This left my daughter and i sitting for over an hour waiting on dad. Upon suggestion i walked to Target to buy a Visa gift card, but the system would not accept this card. We could not even buy a snack or order food at the restaurant with that prepaid card or cash we had. I think hilton should inform guests on this beforehand. Our first few hours in new york were very stressful.
Also, the food at the bar was terrible and prices were significantly higher on the tab than quoted online on the menu.