10/10 Excellent
Renee
Traveled with family
Sep 23, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing! Super fast check in - we came early as we had just gotten off a cruise ship and we were checked in well before time.
There is a large mall and fast food a 30 min uber drive away. A bus stop at the front of the hotel an take you to the train into Manhattan.
The front desk booked us in for our airport shuttle the following day. We had spent a month travelling USA so had lots and lots of luggage. We were happy to go on a later shuttle to let others go to the airport first but front desk assured us we would be fine.
The next day, the shuttle driver Nick was very rude to us, complaining about our luggage, we tried to explain that we had mentioned it at booking and was told it would be fine. He never helped us load it all into the shuttle and then told us to "hurry up" as he watched us load it.
Once we were on our way to the airport he continued to complain. Another passenger checked that he was dropping us all off at terminal 1 but he refused saying he would only take us to Federal Circle. After other passengers said that reception assured them we would all be taken to terminal 1, he begrudgingly dropped us all off there. It was an 8 minute journey in total, yet he was complaining that he would be late returning to the hotel.
It was a terrible way to end such a fantastic stay at a lovely hotel. It has made me hesitate to stay here on future visits to Queens.
Renee
Stayed 1 night in Sep 2024