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Hotel Theo New Orleans, Tapestry Collection by Hilton

4.0 star property

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Lobby
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Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Pet friendly
  • Parking available
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
535 Gravier St, New Orleans, LA, 70130
  • Caesars New Orleans Casino
    ‪7 min walk‬
  • Ernest N. Morial Convention Center
    ‪12 min walk‬
  • Caesars Superdome
    ‪16 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Mobility, 3x3 Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility, 3x3 Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Presidential Room, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza New Orleans French Qtr - Astor by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, (4109)
The price is $232
per night
$273 total
includes taxes & fees
Mar 28 - Mar 29
Crowne Plaza New Orleans French Qtr - Astor by IHG

About the neighborhood

New Orleans

With a stay at Hotel Theo New Orleans, Tapestry Collection by Hilton, you'll be centrally located in New Orleans, a 7-minute walk from Caesars New Orleans Casino and 11 minutes by foot from Saint Louis Cathedral. .This hotel is 0.7 mi (1.1 km) from Ernest N. Morial Convention Center and 1 mi (1.6 km) from Caesars Superdome.

What's nearby

  • Caesars New Orleans Casino - 7 min walk - 0.4 miles
  • Ernest N. Morial Convention Center - 12 min walk - 0.7 miles
  • National World War II Museum - 14 min walk - 0.8 miles
  • Caesars Superdome - 16 min walk - 0.9 miles
  • Smoothie King Center - 19 min walk - 1.0 mile

Getting around

  • St. Charles at Union Streetcar Stop - 2 min walk
  • New Orleans Union Passenger Terminal - 18 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 29 min drive

Restaurants

  • ‪Willies Chicken Shack - ‬3 min walk
  • ‪Lüke - ‬3 min walk
  • ‪Ruby Slipper Cafe - Central Business District - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Trenasse - ‬2 min walk

About this property

Hotel Theo New Orleans, Tapestry Collection by Hilton

Hotel with a 24-hour front desk, a quick walk to Caesars New Orleans Casino
Hotel Theo New Orleans, Tapestry Collection by Hilton offers 101 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Stay in one of 101 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, a communal living room, and a banquet hall.
Breakfast is available daily for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Breakfast is available for a surcharge each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 49.48 per night; includes in/out privileges)

Food and drink

  • Daily breakfast available for a fee

Things to do

  • Library

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1897
  • Communal living room
  • Renovated entire property - November 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 23.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 49.48 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Crescent Royal Hotel
Hotel Royal Crescent
Omni Crescent Hotel
Omni Royal Crescent
Omni Royal Crescent Hotel
Omni Royal Crescent Hotel New Orleans
Omni Royal Crescent New Orleans
The Omni Royal Crescent Hotel New Orleans
Royal Crescent Hotel New Orleans
Royal Crescent New Orleans
Royal Crescent
Magnolia New Orleans
Hotel Theo New Orleans, Tapestry Collection by Hilton Hotel

Hotel Theo New Orleans, Tapestry Collection by Hilton Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 337 out of 735 reviews
Rating 8 - Good. 187 out of 735 reviews
Rating 6 - Okay. 113 out of 735 reviews
Rating 4 - Poor. 61 out of 735 reviews
Rating 2 - Terrible. 37 out of 735 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Farnaz

Stayed 4 nights in Nov 2024

8/10 Good

Todd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good hotel. Good service and friendly staff. Within walking distance to most things like Bourbon Street, Superdome, WW2 museum etc. Restaurant was being renovated and the street outside was all tore up, but those are temporary inconveniences etc. I would stay again.
Stayed 5 nights in Nov 2024

4/10 Poor

Paola

Traveled with partner
Liked: Staff & service
The staff was great and were very accommodating whenever we shared our negative experience with our stay. I've never have had to share any negative experiences like this before and I do hope it will be different for others. The tv didn't work and kept saying it had no signal, the room's phone line was completely dead, the shower had to be left running for a long while before it would even get warm (more that 5mins) and you had to play with the handle to get the right pressure going, we could not find the main entrance or the location of the hotel as the street was closed and seemed to be under construction and the usb charger ports did not work. It served its purpose of having a place to get some rest for the night but I would not say this is a place I would pick for any future trips.
Stayed 2 nights in Oct 2024

10/10 Excellent

jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Jeanette

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very comfortable beds! The hallway was freezing and the shower wouldn’t drain, but the room was clean and comfortable.
Stayed 2 nights in Nov 2024

6/10 Okay

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a fantastic location and the staff were very friendly. However, disappointed about the lack of free continental breakfast. Our hotel room was not re-stocked with water, not a big deal, just had to ask the desk staff. The hotel itself feels very rundown, our room had no window. The walls were extremely thin and we could hear everything, every single conversation, ever zipper, every time someone washed their hands. Only benefit was that it’s not in the middle of the french quarter so no drunk people coming in banging around at 3am. The TV also didn’t work due to them changing from hotel magnolia over to a hilton. The shower drain did not work properly, halfway through the shower it turned into a bath. The gym was closed unfortunately- one of the main reasons I had booked this hotel. Likely would not stay here again, and wouldn’t recommend it to a friend.
Stayed 4 nights in Nov 2024

4/10 Poor

Lara

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was very disappointing, the amenities and location were ok but the room itself was very damp and had a very bad smell which was very overwhelming and got into all of our clothes and luggage. There was a dehumidifier in our room which we had to keep running all of the time which was loud and didn’t really help. The only good thing was the staff who were all really nice and helpful.
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Staff & service
It was very difficult to get to the hotel, as there was construction going on in front of it. Then, we were tomd that both the reataurant and the gym were closed, die to renovations. We had a room facing the street and alley, and the outside, street noise was absolutely ridiculous.
Stayed 3 nights in Nov 2024

6/10 Okay

Stephen

Stayed 3 nights in Oct 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for walking to Super dome.
In town for the Eras Tour and only stayed one night but we wished we could’ve stayed longer. The hotel was very nice and clean. The man at the front desk at check in was very professional and friendly. We had a hard time figuring out where to park due to road construction and when I called the hotel to ask the man gave me directions and described the nearest parking garage which was extremely helpful with the one way streets in the area. When we checked in we were both given friendship bracelets that said “New Orleans” in honor of the concert which we thought was such a nice fun touch. The room was spacious and beautiful. The view of the street below and buildings around us was nice for people watching since everyone was all dressed up for the concert. The bed was very comfortable. We had to leave early in the morning and both said we would have loved to have gotten to stay and sleep in it longer. We were able to walk to lots of restaurants, bars, and the Super Dome. We would definitely stay here again for another event.
Stayed 1 night in Oct 2024

4/10 Poor

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room heater didn’t work
Stayed 2 nights in Oct 2024

4/10 Poor

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was very rundown the staff were extremely nice though.
Stayed 4 nights in Oct 2024

6/10 Okay

Sara

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The road outside the hotel and the gym was closed. It was incredibly loud and impossible to sleep. There was a large leak from the bathroom ceiling dripping from the light above the bathtub (dangerous) when the person upstairs was showering — reported it, but they didn't seem phased. There was also a lack of outlets. The bed was comfortable and the location was great, but we wouldn’t recommend based off of our experience.
Stayed 4 nights in Oct 2024

4/10 Poor

Jeff

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Underwhelming
Phone didn’t work, thermostat was from the 70’s, no fitted bed sheet, no extra towels available , no extra pillows available, old plug ins and not enough for charging devices, shower and bath run at the same time and tub doesn’t not drain properly. Window view was of a dead plant with a trash can behind it. Light switches that went to no lights. No mini fridge, no extra seating. Staff however was very kind and was very professional.
Stayed 2 nights in Oct 2024

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable. Good location. I didn’t like that it didn’t have a microwave or refrigerator.
Stayed 3 nights in Oct 2024

6/10 Okay

Amanda

Disliked: Staff & service, property conditions & facilities
The property was under construction, which we were not aware of until close to arrival. We had booked months in advance. The hotel entrance, breakfast area and fitness centre were all under construction. We had no cold water, only scalding hot water, which could not be resolved. Our friends had two cockroaches in their room, which wasn’t great. I will say the location is perfect, just a few blocks from canal and bourbon st. Won’t return to the hotel and won’t recommend it to others.
Stayed 3 nights in Oct 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appears the property is being renovated. Room was clean, average condition, staff was very friendly. Property is near everything in New Orleans would stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was at 3pm. Our room wasn’t ready until 4:20 after a long day of traveling. Room was nice and beds were comfortable. Be careful, seems like they overbook as there were several families waiting for their rooms as well.
Stayed 1 night in Oct 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
If you must....
I guess you can stay here if you must. This is a bit of a frankenstein property where lobby is clean and modern, rooms are old but the furniture is relatively new. I found the bed and linens very comfortable, the shampoo and body wash were identical. I stayed on 2nd floor and heard a fair amount of street noise but then again it is New Orleans where you'll be out late most nights. The hotel location is great, close to good breakfast cafes, French quarter is 3 minute walk. Not a bad place overall, just a little rough around the edges with some cosmetic upgrades.
Stayed 3 nights in Oct 2024

10/10 Excellent

Patryk

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
We had a great stay. However, our bathroom sink and tub did not drain well and our hot water was minimal. My brother almost broke his toe because the part was coming out of the tub and this is not safe. We also questioned the breakfast a little because we booked for 4 and were told only one person gets a voucher. Otherwise, we are happy we stayed here; but probably will not return.
Stayed 1 night in Oct 2024

8/10 Good

Chiara

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in the perfect location but we are so disappointed because we have chosen it for the full continental breakfast that they offered and we have payed more for that and when e arrived they said that the restaurant is under renovation so we could just order for a room service from an external place…first: we are a family of four and it s impossible to have breakfast in four in one room Second: We don t like to have the smell of food in our bedroom third: they give us a voucher of 12$ each but everything on the menu was more expensive so it was really not a continental breakfast! At the end we never had breakfast because I had to pay for a service that was already payed! Hope to receive a refund from Expedia because no one advise us of that!
Stayed 4 nights in Oct 2024

10/10 Excellent

Horija

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Had a wonderful stay and staff was so friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stanley, Morayfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It recently changed names and we were not made aware plus the road was closed for co structuring so we didn’t know where to go in order to park. It all worked out but still..
Stayed 3 nights in Sep 2024