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Embassy Suites by Hilton New Orleans

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton New Orleans

View from property
Bar (on property)
Restaurant
View from room
1 bedroom, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Breakfast included
  • Pool
  • Gym

Explore the area

Map
315 Julia St, New Orleans, LA, 70130
  • Ernest N. Morial Convention Center
    3 min walk
  • Magazine Street
    9 min walk
  • Canal Street
    9 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    20 min drive

Room options

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony

  • 355 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, Non Smoking

  • 350 sq ft
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Two Queens Suite

1 bedroom, in-room safe, desk, laptop workspace

Two Queens Suite

  • 400 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for King Suite

1 bedroom, in-room safe, desk, laptop workspace

King Suite

  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 350 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Executive Suite, 2 Double Beds, Non Smoking

  • 515 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

  • 350 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, desk, laptop workspace

Suite

  • 355 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • 172 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for One Double Bed Guestroom

1 bedroom, in-room safe, desk, laptop workspace

One Double Bed Guestroom

  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

  • 850 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

New Orleans

With a stay at Embassy Suites by Hilton New Orleans, you'll be centrally located in New Orleans, just a 3-minute walk from Ernest N. Morial Convention Center and 9 minutes by foot from Canal Street. .This hotel is 0.5 mi (0.8 km) from National World War II Museum and 0.5 mi (0.9 km) from Caesars New Orleans Casino.

What's nearby

  • Ernest N. Morial Convention Center - 3 min walk
  • Canal Street - 9 min walk
  • National World War II Museum - 10 min walk
  • Caesars New Orleans Casino - 10 min walk
  • Port of New Orleans - 14 min walk

Getting around

  • St. Charles at Julia Stop - 7 min walk
  • New Orleans Union Passenger Terminal - 16 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Fulton Alley - ‬5 min walk
  • ‪Ruth's Chris Steak House - ‬6 min walk
  • ‪Ernst Cafe - ‬4 min walk
  • ‪Cochon Restaurant - ‬5 min walk
  • ‪Mulate's - ‬2 min walk

About this property

Embassy Suites by Hilton New Orleans

Hotel with free breakfast, a short walk to Canal Street
Embassy Suites by Hilton New Orleans offers 280 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This New Orleans hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 280 air-conditioned rooms featuring microwaves and LCD televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Meet other guests and eat at the complimentary reception. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in New Orleans? This hotel has 8000 square feet (743 square meters) of space consisting of conference space and meeting rooms.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM. The hotel offers a complimentary manager's reception on select days.
Embassy Suites by Hilton New Orleans has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 49 per night; includes in/out privileges)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 8,000 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 16 floors
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Valet parking fee: USD 49 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hilton New Orleans Convention Center Hotel
Embassy Suites New Orleans
Embassy Suites New Orleans Hotel New Orleans
New Orleans Embassy Suites
Embassy Suites Hilton New Orleans Convention Center
Embassy Suites Hotel Lofts Club Tower
Embassy Suites New Orleans Lofts Club Tower
Embassy Suites Lofts Club Tower
Embassy Suites by Hilton New Orleans Hotel
Embassy Suites by Hilton New Orleans New Orleans
Embassy Suites by Hilton New Orleans Hotel New Orleans

Embassy Suites by Hilton New Orleans Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 678 out of 1476 reviews" "
Rating 8 - Good. 323 out of 1476 reviews" "
Rating 6 - Okay. 185 out of 1476 reviews" "
Rating 4 - Poor. 112 out of 1476 reviews" "
Rating 2 - Terrible. 178 out of 1476 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
When I tried to check in before 4, they said my room is ready but I cannot have it unless I give them $90. So we waited. At 4 they said my room now was NOT ready. We waited for many hours before they finally gave myself and my other family members a room. We missed our dinner reservations. I couldn't even get a shower so we had to go get fast food. Ruined our entire evening of plans after driving over 7 hours to town. This is the worst Embassy Suites I've ever been to.
Stayed 1 night in Sep 2024

8/10 Good

Chrystazia

Liked: Cleanliness, property conditions & facilities
Only issue I had was the room not being ready for check in when it was time I had to wait about 2.5 hours for my room and be put on a waiting list even though I prepaid and booked back in August . Other than that my room was clean no bed bugs linens clean I liked the room I booked and the patio had a nice view . Housekeeping did stop by on more than one occasion and we got treated to the bar and breakfast so it wasn’t a terrible stay
Stayed 2 nights in Sep 2024

2/10 Terrible

Shameka

Traveled with family
Liked: Staff & service
I made reservations over a month ago I arrived around 3 pm at the property. We stayed in the properties waiting area for hours because They weren’t able to get us checked in until almost 7pm because they didn’t have any clean rooms is what they said which resulted in us missing an event we were suppose to attend. The event tickets were non refundable. Their lobby was packed full of people that couldn’t check in be cause they didn’t have the rooms ready, so many ppl were complaining. And there was really long stings of hair in our bed.
Stayed 1 night in Sep 2024

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can only valet park . Its 50 a night and our truck was too big so they parked it on thr street. We could have done that ourselves
Stayed 1 night in Sep 2024

2/10 Terrible

RaKiyah

Liked: Property conditions & facilities
Disliked: Staff & service
We arrived at 3pm. Check in was at 4pm. I paid for the room and left to go get food which took about 30 minutes. We arrived back at the hotel at 3:50 to wait to check in. We checked in and were put on a waiting list. We were told we would get a call when our room was ready-never got the call. The lobby was full of waiting list customers because they were no rooms ready. I had reservations at 6:30; I missed those. I kept going back to the desk checking on an update. We literally sat in the lobby 4 hours and 34 minutes before I went back the very last time to check on the status of the room.
Stayed 1 night in Sep 2024

2/10 Terrible

Amber

Stayed 3 nights in Aug 2024

2/10 Terrible

Kerrissa

Liked: Cleanliness, property conditions & facilities
Our room wasnt available until 2 hours after we checked in
Stayed 1 night in Sep 2024

10/10 Excellent

Shecola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jun 2024

6/10 Okay

Parrish

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We have stayed here several times, and have loved it. But this time we were disappointed. The room was just not up to standards. The air conditioner cover was falling off the wall and the rug in the bedroom was very wet. Although the service from all the workers was excellent, we may have to rethink where we stay when in New Orleans next time.
Stayed 1 night in Sep 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities
The shower head was HORRIBLE.. trickled water out of it. A shower took almost an hour.. other than that we loved our stay there as always.
Stayed 1 night in Sep 2024

2/10 Terrible

dave, Gulf Breeze

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were balls of other people’s hair in the bathroom. We could not get staff to put soap in the shower. Maids never cleaned. Door on cabinet broken. It looks like the company bought an old apt building and enclosed the walkway. The pool was horrible. But the worst, the hotel wanted a $90.00 early check in fee. Of course, guess how long the check in line was when we could check in without a charge? The staff were great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel lobby for drinks every evening and breakfast every morning. The staff was wonderful and the suite was huge. The pool, which I enjoyed on my last morning, was nice and it gave a great view of the amazing mural. The hotel was convenient to everything and walkable (even for an old guy like me) for the Quarter too. My only complaint was the air conditioning - combine hot and humid weather outside with cold and dry in the room and I got the sniffles for the my last two days
Stayed 4 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Had a couple of issues with the room most were resolved but they were not able to replace the broken coffee machine
Stayed 9 nights in Sep 2024

10/10 Excellent

Kellie

Stayed 1 night in Aug 2024

10/10 Excellent

melissa

Traveled with partner
Liked: Amenities
It was affordable,wonderful breakfast, and great service.The only thing I didn’t like was the carpet in the hallways..it was smelly…they need to pull it up.
Stayed 1 night in Sep 2024

10/10 Excellent

Joey Mark

Stayed 1 night in Sep 2024

2/10 Terrible

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was good. Front desk lady was very nice. Unfortunately, the first room was a double(booked a king) and the a/c wasn't working-77 degrees... Back to lobby where the nice lady promptly got us a different room. A/c was good but still a double. Back to the lobby where the nice lady gave us another and assured us it was a king. Up to the 9th floor and key didn't work. Back to lobby, guess that room you can't program a key but they had the one that worked. Ok, back up and yay!, it opened and all good, cold and a king. This was at 11pm after a 16 hour day of travel and layovers so finally good to sleep! Room was nice, bed comfortable, big TV's . Wish we could have arrived when we initially were supposed to but oh well, stuff happens. I had read reviews about a/c problems, just our luck I guess. Rooms are quite nice and recommend for that reason and the nice front desk lady resolving our issue eventually.
Stayed 1 night in Sep 2024

4/10 Poor

Kentrell

Traveled with group
Here’s a refined version that still conveys your frustration: *"This was by far one of the worst hotels I've ever stayed in. They were severely understaffed, especially when it came to valet service. We had to leave our car unattended multiple times, and even had to park and retrieve it ourselves, yet they still charged us the full valet fee. I asked to speak with the manager several times and never got the chance. On top of that, I had to call the front desk multiple times just to get my room cleaned. Overall, a terrible experience!"* This version highlights the main issues clearly and could be helpful for a review or complaint.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Christy

Stayed 1 night in Sep 2024

10/10 Excellent

Lucrecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and great amenities.close to everything
Stayed 4 nights in Sep 2024