2/10 Terrible
Abby
Traveled with family
Dec 21, 2024
Disliked: Cleanliness, staff & service
My first issue was with the airport shuttle. I called ahead of time to let them know i was coming and when I arrived at the airport. I waited where they told me to wait for 25 minutes, I saw the shuttle go into the parking lot instead of coming to the shuttle lane and leave. I waited another 30 minutes for him to return to pick me up. He clearly didnt know where he was supposed to go. Once we got to our room, my mom noticed a bed bug on the pillow. Instead of apologizing and offering us some kind of compensation for clearly not checking their rooms, they moved us to a different room which was helpful, but if youre in customer service you should at least be apologizing for such a big inconvenience. The lady at the front desk was really nice, that was probably the only good part about it.
Abby
Stayed 1 night in Dec 2024