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Grand Mercure Apartments Magnetic Island

4.0 star property

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December 2024
January 2025

Photo gallery for Grand Mercure Apartments Magnetic Island

Exterior
4 outdoor pools, pool umbrellas, sun loungers
Exterior
3 Bedroom 2 Bathroom Ocean Front Apartment | View from room
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.4 out of 10

Very good

Popular amenities

  • Gym
  • Hot Tub
  • Washer
  • Pool
  • Parking included
  • Free WiFi

Explore the area

Map
146 Sooning Street, Nelly Bay, QLD, 4819
  • Magnetic Island National Park
    6 min walk
  • Massage on Magnetic
    16 min walk
  • Nelly Bay Beach
    17 min walk
  • Townsville, QLD (TSV)
    64 min drive

Room options

View all photos for 1 Bedroom Resort View Apartment

1 Bedroom Resort View Apartment | View from room

1 Bedroom Resort View Apartment

  • 323 sq ft
  • 1 bedroom
  • 1 bathroom
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedroom 2 Bathroom Ocean Front Apartment

Premium bedding, pillowtop beds, individually decorated

2 Bedroom 2 Bathroom Ocean Front Apartment

  • 646 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom 2 Bathroom Resort View Apartment

Full-size fridge, microwave, oven, stovetop

2 Bedroom 2 Bathroom Resort View Apartment

  • 646 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 3 Bedroom 2 Bathroom Ocean View Apartment

3 Bedroom 2 Bathroom Ocean View Apartment | Premium bedding, pillowtop beds, individually decorated

3 Bedroom 2 Bathroom Ocean View Apartment

  • 1615 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for 1 Bedroom Ocean View Apartment

Premium bedding, pillowtop beds, individually decorated

1 Bedroom Ocean View Apartment

  • 323 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 3 Bedroom 2 Bathroom Ocean Front Apartment

3 Bedroom 2 Bathroom Ocean Front Apartment | View from room

3 Bedroom 2 Bathroom Ocean Front Apartment

  • 1615 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for 2 Bedroom 2 Bathroom Ocean View Apartment

Premium bedding, pillowtop beds, individually decorated

2 Bedroom 2 Bathroom Ocean View Apartment

  • 646 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Exterior

Peppers Blue on Blue

Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (775)
The price is $150
per night
$150 total
includes taxes & fees
Dec 9 - Dec 10
Peppers Blue on Blue

About the neighborhood

Nelly Bay

When you stay at Grand Mercure Apartments Magnetic Island in Nelly Bay, you'll be on the waterfront, within a 5-minute drive of Magnetic Island National Park and Massage on Magnetic. .This luxury aparthotel is 9.1 mi (14.7 km) from Magnetic Island Ferry Terminal and 0.9 mi (1.4 km) from Nelly Bay Beach.
View more Aparthotels in Nelly BayOpens in a new window

What's nearby

  • Magnetic Island National Park - 6 min walk - 0.4 miles
  • Nelly Bay Beach - 17 min walk - 0.9 miles
  • Alma Bay - 3 min drive - 1.4 miles
  • Horseshoe Bay Beach - 12 min drive - 4.0 miles
  • Magnetic Island Ferry Terminal - 34 min drive - 9.2 miles

Getting around

  • Townsville Station - 52 min drive
  • Townsville, QLD (TSV) - 64 min drive

Restaurants

  • ‪Scallywags Cafe - ‬8 min walk
  • ‪Adele's Cafe - ‬8 min drive
  • ‪Rock Wallabies - ‬3 min drive
  • ‪SOS - Stuffed on Seafood - ‬4 min walk
  • ‪Boardwalk Restaurant and Bar - ‬6 min walk

About this property

Grand Mercure Apartments Magnetic Island

Luxury aparthotel with 4 outdoor pools and a fitness center
Grand Mercure Apartments Magnetic Island offers 124 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to furnished balconies. These individually decorated and furnished accommodations include dining tables. Pillowtop beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 50-inch flat-screen televisions come with digital channels. Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided weekly.

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 124 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies. 50-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected.
Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. Additional features at this aparthotel include a living plant wall, tour/ticket assistance, and a picnic area.
Featured amenities include a business center, multilingual staff, and luggage storage. A ferry terminal shuttle is provided at no charge (available 24 hours), and free self parking is available onsite.

Languages

English

Property amenities

Pool/Spa

  • 4 outdoor pools
  • Fenced pool
  • Pool gate
  • Pool loungers
  • Pool umbrellas
  • Spa tub

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free ferry terminal shuttle
  • Car rental
  • Car not required
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Crib: AUD 10 per night
  • Pool gate

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • Champagne service
  • Dining table

Bedrooms

  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • 50-inch flat-screen TV with digital channels
  • DVD player

Outdoor areas

  • Barbecue grill
  • Fully-fenced
  • Furnished balcony
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Smoke-free property

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the bay
  • Near the boardwalk/promenade
  • Near the marina
  • Near the ocean
  • On the waterfront

Things to do

  • Bicycle parking
  • Gym
  • Bicycle rentals nearby
  • Boat tours nearby
  • Canoeing nearby
  • Ecotours nearby
  • Fishing nearby
  • Kayaking nearby
  • Mountain climbing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Fire extinguisher

General

  • 124 units
  • 5 buildings
  • 5 floors
  • Access via exterior corridors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bicycle parking
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Double-glazed windows
  • Garden
  • Gated community
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Traditional architecture
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open Monday - Saturday (8:00 AM - 6:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside reception hours can check-in through the night service phone located beside the reception door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per night
Cribs (infant beds) are available for AUD 10 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way), (from 2 to 12 years old)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Mercure Apartments Magnetic Island
Grand Mercure Magnetic Island
Magnetic Island Grand Mercure
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel
Grand Mercure Apartments Magnetic Island Apartment
Grand Mercure Apartments
Grand Mercure Apartments Magnetic Island Apartment Nelly Bay
Grand Mercure Apartments Magnetic Island Nelly Bay
Mercure s Magnetic Nelly
Mercure Apartments Magnetic
Grand Mercure Apartments Magnetic Island Nelly Bay
Grand Mercure Apartments Magnetic Island Aparthotel
Grand Mercure Apartments Magnetic Island Aparthotel Nelly Bay

Grand Mercure Apartments Magnetic Island Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 134 out of 279 reviews" "
Rating 8 - Good. 87 out of 279 reviews" "
Rating 6 - Okay. 39 out of 279 reviews" "
Rating 4 - Poor. 16 out of 279 reviews" "
Rating 2 - Terrible. 3 out of 279 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Ursula

Liked: Amenities, property conditions & facilities
The staff were wonderful as my room wasn't cleaned too well but they sorted out the issue with nofuss whatsoever.
Stayed 3 nights in Aug 2024

10/10 Excellent

BRONWYN

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a great apartment. Two bed non water view, however we did have water since we over looked the ferry area which was fine as not noisy. The apartment was large and spacious, extremely clean and comfortable. Staff were great also. Thanks
Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay here and the fact that we could choose between 4 swimming pools on location and rock wallabys are always around to watch, we really enjoyed our time. The unit was a great base for our family.
Stayed 4 nights in Aug 2024

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had no issues what so ever thought the room was great and very roomy for the price. Staff very helpful.
Stayed 2 nights in Aug 2024

8/10 Good

Fiona

Liked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Sharon

Disliked: Cleanliness
individually owned properties. pictures did not reflect the apartment offered. substandard cleaning. very ordinary furnishings. awful sweat stained / soiled linen. leaking toilet. broken door…. However great staff and new management who will hopefully address issues…feel catfished and ripped off…
Stayed 3 nights in Aug 2024

6/10 Okay

Graham

Short stay on Magnetic Island
Apartment was ok. Layout and space is good. Well equipped. TVs and remotes were really poor . WiFi was absolutely awful. Cleanliness was average , floor needed a good clean. Position in resort was great, close to port for the ferry and the bus connections.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, spacious apartment, walking distance from the ferry, bus terminal, supermarket, car hire and cafes/restaurants. Couldn’t find any faults
Stayed 2 nights in Jul 2024

10/10 Excellent

Stacey

Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2024

4/10 Poor

Monique

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with this property. For the amount you pay per night and the reputation of the mecure, i will not be staying here again, nor would i recommend it. We stayed in a 2 bedroom apartment, which was advertised as an ocean view. We were situated behind the pool and spa, so we had a view of that instead. Faults with the accommodation. My biggest issue was that that room didnt lock. The area where you enter the back patio, the gate didnt shut competely, so it wasnt lockable. And then the lock on the door to the actual apartment has shutters next to it which you can stick your hand through and open the lock on the inside of the door, from the outside. The floors were wet when we first walked in. The main shower was mouldy. There was what I am assuming to be food splatter all over both the bedroom walls. The spa was very low in water so you basically sat with half of your body exposed and the jets are on a timer for 5 minutes so you have to get out and turn the bubbles back on every 5 minutes.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jodi

Traveled with family
It doesn’t get much better. New management have worked hard to regain their reputation and have succeeded in my opinion. Better than we expected, the room was immaculate and we felt like we were home. Friendly receptionist made us feel welcomed from the second we arrived and I can’t say enough to thank them for an amazing stay. Well done.
Stayed 3 nights in Jun 2024

4/10 Poor

Stephanie

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Great location. Spacious unit and well appointed. BUT on a very warm and humid weekend, the air-conditioner was broken and offered no relief. We were given a pedestal fan (no ceiling fans in the unit) which offered only mild relief. Management suggested many other properties did not use a/c (though lots of a/c were heard) and to open up the windows and doors which were all unscreened. We expressed concern about bugs but we were told that on Maggie Is there are very few. We tried all windows and doors open, and the bugs came in in force. A disappointment as we had southern visitors staying elsewhere and we couldn’t invite them to have dinner with us as it was so hot in the unit.
Stayed 3 nights in Apr 2023

6/10 Okay

Ray

Traveled with partner
Disliked: Property conditions & facilities
The room was small and the Airco rooming was extremely bad. Terrible mostly smell in room and dampness on ceiling and floor (slippery and dangerous. Roller blind fell down and was jammed the entire stay, blocking view. Carpet dirty and stained. Didn’t like shower over bath. Not enough utensils in kitchen. Didn’t like high chairs (stools) over dining table. Pool had missing tiles and surrounding tiles needed cleaning. Garbage smell near entry. Ceiling in bathroom needed pairing. Wouldn’t recommend and certainly wouldn’t book there again.
Stayed 4 nights in Jan 2023

6/10 Okay

Joan

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The location in the island is beautiful and convenient- right by the ferry, coffee shops, restaurants, and an IGA. The room itself needed serious cleaning and furniture updates. We did not feel comfortable sitting on the gross couches, and there were 10-12 spiders by the sliding door.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
My three girlfriends and I stayed in a two bedroom apartment with ocean views. We loved our accommodation. It was so close to the ferry terminal and we could hire one of the Topless cars right next door also. The IGA and bottleshop we're also super close so it felt very accessible and made our stay so much easier. We loved the variety of pools and gyms, we could always find a pool out of the wind. We were so, so pleased that we decided to stay here. The apartment had everything we needed.
Stayed 3 nights in Jun 2022

8/10 Good

Anne

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful location.
Stayed 5 nights in Apr 2022

8/10 Good

david, Charters Towers

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was clean and well equipped Unfortunately no meal options But eating venues close by Staff were very friendly and helped any requirements Pool was good position but needs some repairs with broken tiles Good self contained apartments Great view over the harbour and sea
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 3 b/r apartment, which they then called to say after booking they had none left so we would have to take a 2 bedroom instead. No problem with that but was not given any indication whether a refund would be given. Called the day of check in to question what was happening and was met by an abrupt lady who answered the phone just saying “hello” Which made me second guess I even had the right number. She then proceeded to tell me that even though we paid for a 3 bedroom we would still be getting charged the same amount for 5 people because “they had to account for 5 people staying in the room” I would have been fine with paying for the extra roll out bed...if the difference wasn’t almost $100. I didn’t bother discussing this further with her because it seemed as though I would get no where. I’m a pretty easy going person and wouldn’t have minded if she had been a bit more polite or reasonable but I don’t really think this was fair-I will not be staying here again.
Stayed 1 night in Apr 2021

8/10 Good

Kim

Traveled with group
Great views....disappointing amenities
Expensive apartment and very light on for amenities given it had a full kitchen and laundry. Broken saucepan. No big bowls for fruit or oven proof bowls for heating things up. Shelf in oven so badly damaged you can’t pull it out to change shelves. 1 sachet of laundry liquid for entire stay and 2 towels. No housekeeping at all. Also, no wi-fi. Advertised in the blurb when booking but when you get to the apartment, the fine print on your check in key card states internet available in the reception only. Pools and spa disappointing - spa not heated at all and same temperature as pool. Very disappointing for the price paid.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was lovely location but the patio was covered in sand. Value for money though and nice private and secure location.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Amazing view, beatiful spot . The actual room is really dated and in serious need of maintainence. Pool was off limits for unknown reason. Not worth the significant price tag for the stay
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the apartment overlooking the pool on the same level as the pool. There is no privacy and people in the pool are 2 metres away. Luckily we were able to change rooms otherwise it would have been terrible. The room was amazing and so was the bath.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position great, check in person a stickler for 2pm time
Stayed 7 nights in Nov 2019