We were visiting our daughter for who lives in Narbonne for 1 night. When we arrived, the manager, Vincent, was very helpful in checking us in and showing us our room. He even helped carry our luggage in from the car and up the stairs to the room. (And back to the car, when we checked out.) Even though we said it was unnecessary, it was very much appreciated. I had trouble using the internet, and Vincent helped me solve the problem. If you want an authentic French experience in a small family owned hotel, this is the place.