4/10 Poor
Jessica R.
Aug 1, 2024
Disliked: Cleanliness
Hidden fees & lack of communication
We were required to set a check in time with the property manager. We explained that this was out of our control as we were flying to Rome and needed to drive to Naples with a rental car. We set a tentative time of 7:30 pm and was told if we arrived after 8:00 pm we owed €20. Even though the listing states 3:00 pm check in. The additional fee statement was hidden in the house rules section instead of the check in time section and written in Italian while the rest of the page was written in English. Then we received an email stating that we also needed to pay Naples tourist taxes upon arrival as well. Sooo be prepared with € if you stay here. We arrived at 10:30 pm due to a late flight and rental car issues. We paid an additional €47 upon arrival. As for cleanliness: the floors were dirty and covered in dust. The freezer was disgusting. The sink in the bathroom under dirty under the toiletry bottles. On our last night around 11:30 pm, there was a plumibng leak in the bathroom from the apartment above us and water was leaking through the walls, ceiling and light. When we tried to contact the host we had no emergency contacts bc they were closed. We contacted VRBO and they faced the same issues. We never heard from the host until 11:30 am the next day. We sent videos and photos of the mess because it affected our last night stay. VRBO stated that we’d get a refund for one night. As of this day we have not received any refund and the host has stopped communicating with us.
Jessica R.
Stayed 3 nights in Jul 2024