4/10 Poor
John, Bellingham, USA
Jan 19, 2016
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice enough hotel ruined by poor maintenance
The hotel and the rooms are generally quite nice. The room that I was first given, however, had a window (floor to ceiling, sliding door) that wouldn't close. Since this was on the ground floor, it was a major security problem, not to mention the fact that bugs and animals could enter at will. When I requested another room, the front desk started to refuse, then changed her mind when I told her, in a determined voice, specifically which room I would move to. (I had seen it on the way to the initially assigned room.) Staff is a major problem in almost all of the hotels that I have used in smaller cities in Thailand, and I wonder how Thailand ever got the sobriquet "Land of Smiles." She grudgingly called the manager, who instructed her to give me the room that I wanted. Aside from this rather shoddy welcome, everything else inside the hotel was quite nice. A major problem outside the hotel, however, is location. It is in a soi just off a main row that is lined with ugly row apartments (with shops on the ground floor). The neighborhood is in the northwest corner of the city that seems not to be at all visited by public transportation. You have to either have the hotel call a taxi, or walk fifteen minutes to the main road.