Excellent service!!! Letters & Nikos are absolutely lovely and extremely friendly. Anything we needed, they provided. They felt like family. My husband and I traveled with our two teenage daughters for the first time to Greece. Mykonos was our first stop. The location of the hotel is perfect if you want to be very close to all the shopping, restaurants and nightlife, BUT, there are ALOT of stairs to get to hotel and walk up and down to town. This hotel is NOT good for little kids or anyone w mobility issues. I did not know this when we booked the hotel and our driver from the airport was not familiar w our hotel so we were dropped off in town with 4 large pieces of luggage that my poor husband had to carry up all the stairs to hotel. So pack light! Or call hotel before you arrive so they can arrange transportation. If you are dropped off on main road where they have a small gate to hotel but still must walk down a little , then it’s much easier. Rooftop sunset view is breathtaking. No pool at this hotel but you are able to go to the larger sister resort hotel - Petasos Beach resort hotel and there they have an incredible pool and private beach you get access to. Highly recommend. Beautiful, clean and great service.