4/10 Poor
Mariia
Traveled with family and small children
Oct 5, 2024
Disliked: Staff & service, property conditions & facilities
We were very happy about our trip to Montreal, we booked a hotel for an above average price, for three nights we paid 1800 Canadian dollars, hoping to get a comfortable hotel in the center of the city since our trip was with a one-year-old child. And what did we get? And we got a super inconvenient hotel, with difficult access to the building and almost impossible access with a stroller, the parking lot is terrible and in order to get to the hotel you have to walk ten circles of hell with that stroller and a child, I understand that maybe such a hotel has the right to exist, but warn, write or at all do not take guests with children. One more point, there was no bottled water in the room, when we asked the reception for water, we were told to drink from the tap! Drinking water from the tap and giving it to the child?!? If you cannot provide bottled water, please warn the guests that there is no water in the room, this is the first time I have encountered this. The room itself was in good condition, the toiletries and towels were excellent, but the cleanliness of the shower room was not great to say the least, I will add a photo! When we reserved the room, the view from the window was important to us, when choosing a room it was indicated that there would be a view of the city, I will also add a photo of the view we got. The soundproofing in the hotel is simply terrible, two out of three nights we could not sleep because of the knocking of renovation works, and another night
Mariia
Stayed 3 nights in Oct 2024
