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Fairmont The Queen Elizabeth

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fairmont The Queen Elizabeth

Front of property
Breakfast, lunch, dinner served; Mediterranean cuisine
Serves lunch and dinner
Serves lunch and dinner
Lobby sitting area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Hot Tub
  • Spa
  • Room service
  • Breakfast available
  • Pet friendly

Explore the area

Map
900 Boulevard Rene Levesque West, Montreal, QC, H3B 4A5
  • The Underground City
    1 min walk
  • Sainte-Catherine Street
    4 min walk
  • Place Bonaventure
    4 min walk
  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
    26 min drive

Room options

View all photos for Double Room, 2 Double Beds, Non Smoking

Double Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, 2 Double Beds, Non Smoking

  • 205 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Fairmont Gold King, Large)

Room, 1 King Bed (Fairmont Gold King, Large) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed (Fairmont Gold King, Large)

  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Double Beds

Fairmont Gold, Room, 2 Double Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 2 Double Beds

  • 440 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Gold, Signature Room, 1 King Bed

Fairmont Gold, Signature Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Signature Room, 1 King Bed

  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Non Smoking (Large)

Signature Room, 1 King Bed, Non Smoking (Large) | Hypo-allergenic bedding, minibar, in-room safe, desk

Signature Room, 1 King Bed, Non Smoking (Large)

  • 600 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed

Fairmont Gold, Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Suite, 1 King Bed

  • 700 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed

Fairmont Gold, Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 King Bed

  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 420 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

  • 420 sq ft
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, View

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 420 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds (John Lennon Yoko Ono)

Suite, Multiple Beds (John Lennon Yoko Ono) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Multiple Beds (John Lennon Yoko Ono)

  • 1378 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed (Westmount Hampstead)

Suite, 1 King Bed (Westmount Hampstead) | Living area | 49-inch flat-screen TV with cable channels, TV, pay movies

Suite, 1 King Bed (Westmount Hampstead)

  • 1100 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Outremont)

Suite, 1 King Bed (Outremont) | Living area | 49-inch flat-screen TV with cable channels, TV, pay movies

Suite, 1 King Bed (Outremont)

  • 1240 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Griffintown Suite, Gold Lounge access)

Suite, 1 King Bed (Griffintown Suite, Gold Lounge access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Griffintown Suite, Gold Lounge access)

  • 730 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Le Plateau)

Suite, 1 King Bed (Le Plateau) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Le Plateau)

  • 1507 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mile End)

Suite, 1 King Bed (Mile End) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Mile End)

  • 1346 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed (Royale Ville Marie)

Royal Suite, 1 King Bed (Royale Ville Marie) | Hypo-allergenic bedding, minibar, in-room safe, desk

Royal Suite, 1 King Bed (Royale Ville Marie)

  • 2497 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Suite 1 King bed

1 Bedroom Suite 1 King bed | Hypo-allergenic bedding, minibar, in-room safe, desk

1 Bedroom Suite 1 King bed

  • 581 sq ft
  • City view
  • Sleeps 4

View all photos for Suite, 1 King Bed (Homa)

Suite, 1 King Bed (Homa) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Homa)

  • 732 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Barbie TM Dream Suite, Lounge access)

Suite, 2 Bedrooms (Barbie TM Dream Suite, Lounge access) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms (Barbie TM Dream Suite, Lounge access)

  • 1206 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Fairmont 1 King bed

Fairmont 1 King bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont 1 King bed

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, 2 Double Beds, Non Smoking

  • 258 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Fairmont, Room, 1 King Bed, View

Fairmont, Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Fairmont, Room, 1 King Bed, View

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Bonaventure Montreal

Pool
Hot Tub
Free WiFi
Restaurant
4.4 out of 5, Excellent, (3889)
The price is $133
per night
$174 total
includes taxes & fees
Jan 14 - Jan 15
Hotel Bonaventure Montreal

About the neighborhood

Montreal

With a stay at Fairmont The Queen Elizabeth, you'll be centrally located in Montreal, within a 10-minute walk of Eaton Centre and Bell Centre. .This family-friendly hotel is 0.6 mi (0.9 km) from Place des Arts and 0.6 mi (1 km) from Museum of Contemporary Art.

What's nearby

  • Bell Centre - 7 min walk
  • McGill University - 10 min walk
  • Place des Arts - 11 min walk
  • Montreal Museum of Fine Arts - 15 min walk
  • Notre Dame Basilica - 17 min walk

Getting around

  • Montreal Central Station - 5 min walk
  • Bonaventure Station - 5 min walk
  • Montreal Saint-Hubert Longueuil Airport (YHU) - 26 min drive

Restaurants

  • ‪The Keg Steakhouse + Bar - ‬2 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Rosélys Restaurant - ‬6 min walk
  • ‪Café Kréma - ‬6 min walk
  • ‪Le Cathcart - ‬2 min walk

About this property

Fairmont The Queen Elizabeth

Family-friendly Montreal hotel connected to a shopping center, a quick walk to Eaton Centre
Fairmont The Queen Elizabeth offers 950 accommodations with minibars and laptop-compatible safes. 49-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Moment Spa has 4 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. The spa is equipped with a spa tub and a steam room. The spa is open daily.
Make yourself at home in one of the 950 guestrooms featuring minibars and flat-screen televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a 24-hour health club, an indoor pool, and a spa tub. This hotel also features wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Enjoy Mediterranean cuisine at Rosélys, a bistro which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include limo/town car service, express check-out, and complimentary newspapers in the lobby. Planning an event in Montreal? This hotel has 84841 square feet (7882 square meters) of space consisting of a conference center and 31 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Rosélys - This bistro specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Nacarat - This cocktail bar specializes in international cuisine and serves lunch, dinner, and light fare. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Afrikaans, Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 16.04 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (CAD 16.04 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (CAD 39 per night)
  • Valet parking on site (CAD 39 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nacarat
  • Rosélys

Things to do

  • 24-hour health club
  • Bicycle storage
  • Full-service spa
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 31 meeting rooms
  • Conference center (84,841 square feet of space)

Outdoors

  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (44 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 21 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from December 21 2024 to January 2 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 39 per person
  • Fee for in-room wireless internet: CAD 16.04 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: CAD 16.04 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: CAD 16.04 per 24-hour period (rates may vary)
  • Self parking fee: CAD 39 per night
  • Valet parking fee: CAD 39 per night (in/out privileges)
  • Pet fee: CAD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 2024-04-30, 519816

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Elizabeth
Fairmont Queen
Fairmont Queen Elizabeth
Fairmont Queen Elizabeth Hotel
Fairmont Queen Elizabeth Hotel Montreal
Fairmont Queen Elizabeth Montreal
Queen Elizabeth Fairmont
Fairmont Hotel Montreal
Fairmont Montreal
Fairmont The Queen Elizabeth Hotel Montreal
Montreal Fairmont
Fairmont The Queen Elizabeth Hotel
Fairmont The Queen Elizabeth Montreal
Fairmont The Queen Elizabeth Hotel Montreal

Fairmont The Queen Elizabeth Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 618 out of 1044 reviews" "
Rating 8 - Good. 201 out of 1044 reviews" "
Rating 6 - Okay. 111 out of 1044 reviews" "
Rating 4 - Poor. 71 out of 1044 reviews" "
Rating 2 - Terrible. 43 out of 1044 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Genesis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised one day to find if we took the elevator down from the lobby you end up in the undergroud train station. We had a cheap and delicious breakfast with fresh croissants and coffee without ever having to leave the hotel. It was a prime location and we will be back again next year.
Stayed 2 nights in Jun 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A prestigious hotel worth visiting
We enjoyed our stay and the staff were very friendly and professional at the same. Despite we had to cut our trip short due to my wife's illness, managements was very uncomfortable and forthcoming in terms of assistance to make the return smooth sailing. Amazing staff and we will definitely go back and finish our experience.
Stayed 5 nights in Aug 2024

10/10 Excellent

Geetha

Stayed 4 nights in Jul 2024

2/10 Terrible

Billy

Stayed 4 nights in Aug 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room and excellent view of church 8
Stayed 1 night in Aug 2024

10/10 Excellent

James, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central but busy
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Jina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and friendly staffs!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Kathleen

Stayed 1 night in Aug 2024

10/10 Excellent

allen

Liked: Cleanliness, staff & service, property conditions & facilities
Even with the strike on they were incredible! Thank you for the great stay.
Stayed 5 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kellan

Liked: Cleanliness
Disliked: Amenities
Housekeeping strike occurred during my week stay during Montreal Pride. My stay was fine but the lack of services, closed pool, lack of regular housekeeping made the trip sub par. I do appreciate the management trying their best but at $400 a night, I wish I got a discount.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service from staff with excellent amenities!
Stayed 2 nights in Aug 2024

6/10 Okay

Yihua

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge charged $2 per piece to keep our luggages after we checked out. Other hotels provide such service for free. The room amenities can include shower cap.
Stayed 3 nights in Aug 2024

8/10 Good

Shoja Oddin, Surrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location
Stayed 5 nights in Jul 2024

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Perfect
The hotel is very nice, excellent location. The service was interrupted by the union walkout. Our rooms were not cleaned and all services were shut down. It was a great inconvenience.
Stayed 2 nights in Aug 2024

4/10 Poor

Emily

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was a strike going on while we were there,so many services were not available. The strikers were also protesting outside of the hotel. They were loud and disruptive.
Stayed 3 nights in Aug 2024

2/10 Terrible

Sylvia

Stayed 1 night in Aug 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Irene, Saratoga Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attending National Bank open. Free shuttle to the venue. Strike in the hotel but the remaining employees went above and beyond to make sure everything was okay
Stayed 2 nights in Aug 2024

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

2/10 Terrible

Raahem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are not in uniform. Everyone looks shabby like they just woke up and wore a wrinkly t shirt. One person at check in was wearing a basketball jersey. Imagine paying thousands of dollars for a suite but having a kid in a basketball jersey check you in. This hotel is not worth the money anymore. Look elsewhere before settling for this hotel. Don’t fall for the pretty lobby when underneath it all there are some MAJOR issues you might face. The toilet in my room had feces left over from the previous guest (I have taken photos). The curtain was broken from the left side and we were unable to adjust it. I went to the pool on two different days and there was a small object in the pool that hadn’t been cleaned up. The valet team does not tuck in their shirts, I questioned giving them my car and the type of care they would drive it with. The plugs near the bedside do not work. Anything you plug in will be loose and even if you hold it up there is no electricity coming from the plugs. If these are the issues I can see, imagine all the issues we cannot see when it comes to cleanliness.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel located in a walkable to Old Montreal, and shopping area. It’s clean and staffs were very nice.
Stayed 3 nights in Jul 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel. Great amenities. Premium location adjacent to Central Station. It would be nice if there were room in the mini bar to use it as an actual fridge without being charged.
Stayed 3 nights in Jul 2024