We arrived too early for check in and were told to come back in an hour (fair enough). When we returned an hour later, we were told our room wasn’t ready and were asked to wait in the lobby. After 30 min we asked how much longer, and were told another hour! No explanation or apology.
While we were waiting, another group tried to check in and were told they’d been re-booked to a completely different hotel around a 10 min walk away with no explanation.
Once we finally got to the room it was obvious they rushed the cleaning job, and it was heavy with air freshener. The room (no. 16) faced onto the central core of the building, so was dark, had little fresh air, and was much smaller than any of the photos we’d seen. The ceiling in the bathroom was covered in black mould.
We were short of options because of the Women’s World Cup, otherwise we would have gone elsewhere. Montpellier seems like a lovely town, and I’m sure there are better places to stay.