2/10 Terrible
Verified traveler
Traveled with family
Sep 22, 2024
Make sure not to valet your car!!!
When we first check in , it was good, I have been promised to be able get my car first thing in the morning as we had to leave for a competition. Valet parking is $30 and I was charged $40 and being told the amount can’t be changed and it is for TIP while they also send you a link separately for tipping. First RIP OFF!!So I had to pay. In the morning I want to request my car thru the text message it was not available so went downstairs and guess what valet was no where to be found. I went to front desk turns out that the lady was the supervisor and no help at all said valet is not under them and she doesn’t know where the valet is and can’t help me!!! I told her I have been told when I check in my car will be there with no problem as I told them 3 times the least we had to leave Early. Now the valet person nowhere and manager with NO care.
Finally the valet person showed up and guess what He brought me someone else’s car and claimed that this is Mine! After he finally brought my car . It was 20 minute passed and of course we were late !! Never Again!!! Be careful with valet they will rip you off maybe will hand your car to another person and hotel management won’t do anything and won’t even say SORRY!!
Verified traveler
Stayed 1 night in Sep 2024