The room was great. The staff was very helpful. It was nice to have donuts and cereal in the morning. I work at a hotel, and i understand the some things the staff have no control over. The only thing that i didn't like, having to stand outside to check in. What are you gonna do when it gets cold? Late at night, we lock our doors too. But, when there's a customer calls, or knocks on the door to check in, we let them in. I wouldn't want to stand outside during winter at night if i didn't have to. Do you still make customers stand stay outside to check in? I'm not trying to bash you guys, I'm just curious. Room was clean. I got the deluxe suite. It surprised me with 3 beds. There were 4 of us and, and only 2 of us are together. My friend brought an air mattress 2 gotten needs and 1 king. Very nice.