The family was very attentive, friendly, responsive, and helpful. They guided us toward the best restaurants in town, personally served us breakfast every morning, and booked our transport back to Colombo. They take good and constant care of the property and it shows... and pays off.
There were a couple times where the power shut off for a short time (less than an hour) but this was area-wide. Not terribly disruptive in the long run.
Marissa is a busy, bustling beach town and we were there at peak season. So it can be crowded and noisy (on the streets and beach) but the hotel is set back from that and very peaceful.
Very nice Holiday!