6/10 Okay
Cristi
Traveled with partner
Sep 22, 2024
Liked: Staff & service, property conditions & facilities
I have stayed at this property multiple times and usually love it! However, this experience was different. I got to my room and immediately noticed the carpet had many footprints. I assumed maybe they just neglected to vacuum. Then I noticed trash in both of the cans. I went back to the desk and asked if someone else was booked in that room or if it did not get cleaned. The Associate told me there was a family that was originally booked in the room, but requested a move. I asked if housekeeping had been in the room and was informed they were only in the room for 20 minutes. Since I checked in at 10:00PM, there was little opportunity to find somewhere else. Once I was in the room, it did not appear anyone was on the bed and did not seem "dirty," but a matter of principle. Also, this was the first time I had breakfast and was somewhat disappointed, but appreciated the option for free breakfast. The coffee bar and flavored syrups were nice.
Cristi
Stayed 1 night in Sep 2024