4/10 Poor
Isabella
Traveled with group
Nov 22, 2023
Disliked: Cleanliness
We had trouble getting into the room and called the number provided, the customer service was awful, they were rude and not helpful. After a long day of travel being told "please stop speaking" and being ignored was not a good experience. They do not treat their guests like guests. We watched the woman who was cleaning our room smoke a cigarette right in our doorway with the door opened, leaving our room smelling like cigarettes. Our room had plastic wrappers under the table and radiator. There was no hot water and our room was freezing. I have never left a bad review for anything ever but this was a very disappointing experience.
Isabella
Stayed 1 night in Nov 2023