I am sorry to say, what a disappointment! This was like staying at the Hotel California :0...it was an ordeal from beginning to end! The longest check-in procedure and craziest elevators I've ever seen; no floor buttons inside and some signs are missing or don't work to call for one! The valet parking situation is archaic...not to mention they "lost" our tag, but if you lose it, they charge you $35 no exceptions. Waited 30 min. for our vehicle after check-out, it was a holiday, though I will give them that, but waited 30 min. the evening before as well even though we called 15 min. ahead as they suggested. A long black hair was right on top of our sheet, the only positive thing was a fantastic view, the pool area was good and the male receptionist (8/30-31) was very nice & helpful. Also, you have to buy ice...pretty lame not to even have an ice machine or a frig w/an ice maker...seriously!