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Diplomat Beach Resort Hollywood, Curio Collection by Hilton

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Diplomat Beach Resort Hollywood, Curio Collection by Hilton

View from room
Presidential Room, 1 King Bed (Intracoastal View) | Living area | 55-inch flat-screen TV with cable channels, TV, toys
Fitness facility
Premium bedding, pillowtop beds, in-room safe, iron/ironing board
2 outdoor pools, open 7:00 AM to 7:00 PM, cabanas (surcharge)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot Tub
  • Bar
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Room service

Explore the area

Map
3555 S Ocean Dr, Hollywood, FL, 33019
  • Hollywood Beach
    6 min walk
  • Hallandale Beach
    9 min walk
  • Diplomat Country Club Golf Course
    3 min drive
  • Fort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.)
    17 min drive

Room options

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Suite, 2 Bedrooms

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for 2 Double Beds, Intracoastal View, Balcony, High Floor

View from room

2 Double Beds, Intracoastal View, Balcony, High Floor

  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds, Ocean Front View, High Floor

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

2 Double Beds, Ocean Front View, High Floor

  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Partial Ocean View, High Floor

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

1 King Bed, Partial Ocean View, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds, Ocean Front View, Balcony, High Floor

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

2 Double Beds, Ocean Front View, Balcony, High Floor

  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Corner Room, Intracoastal View, Terrace Balcony, High Floor

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

1 King Bed, Corner Room, Intracoastal View, Terrace Balcony, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Partial Ocean View, Balcony, High Floor

View from room

1 King Bed, Partial Ocean View, Balcony, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

View from room

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • 381 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Balcony (Intracoastal View, Mobility & Hearing)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible, Balcony (Intracoastal View, Mobility & Hearing)

  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 407 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Superior Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 407 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Double Beds, Oceanfront

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony (Intracoastal View)

View from room

Room, 2 Double Beds, Balcony (Intracoastal View)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Partial Ocean View

View from room

Room, 2 Double Beds, Balcony, Partial Ocean View

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Oceanfront

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Double Beds, Balcony, Oceanfront

  • 381 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Partial Ocean View

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Double Beds, Partial Ocean View

  • 377 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Accessible, Mobility/Hearing/Bathtub)

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Room, 2 Double Beds, Accessible, Bathtub (Accessible, Mobility/Hearing/Bathtub)

  • 407 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Double Beds, Accessible (Roll-In Shower)

  • 381 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Corner Room, Intracoastal View, Terrace Balcony

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

1 King Bed, Corner Room, Intracoastal View, Terrace Balcony

  • 407 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Partial Ocean View

  • 409 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Oceanfront

  • 407 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Diplomat Suite, Intracoastal View)

Suite, 1 King Bed (Diplomat Suite, Intracoastal View) | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Suite, 1 King Bed (Diplomat Suite, Intracoastal View)

  • 632 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Balcony, Oceanfront

Penthouse, 1 King Bed, Balcony, Oceanfront | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Penthouse, 1 King Bed, Balcony, Oceanfront

  • 712 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Corner Suite)

Suite, 1 King Bed, Corner (Corner Suite) | Living area | 55-inch flat-screen TV with cable channels, TV, toys

Suite, 1 King Bed, Corner (Corner Suite)

  • 712 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed (Intracoastal View)

Presidential Room, 1 King Bed (Intracoastal View) | Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Presidential Room, 1 King Bed (Intracoastal View)

  • 1500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Double Beds, Partial Ocean View, High Floor

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

2 Double Beds, Partial Ocean View, High Floor

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Intracoastal View)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed (Intracoastal View)

  • 409 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Partial Ocean View

  • 409 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Intracoastal View, High Floor

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

1 King Bed, Intracoastal View, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Ocean Front View, Balcony, High Floor

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

1 King Bed, Ocean Front View, Balcony, High Floor

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Intracoastal View)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed (Intracoastal View)

  • Sleeps 2
  • 1 King Bed

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Exterior

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The price is $374
per night
$456 total
includes taxes & fees
Jan 19 - Jan 20
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About the neighborhood

Hollywood

With a stay at Diplomat Beach Resort Hollywood, Curio Collection by Hilton in Hollywood (Hollywood Beach), you'll be a 3-minute drive from North Broadwalk and 5 minutes from Gulfstream Park Racing and Casino. .This beach resort is 4.1 mi (6.6 km) from Aventura Mall and 5.8 mi (9.3 km) from Orangebrook Golf and Country Club.
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What's nearby

  • Hollywood Beach - 6 min walk
  • Hallandale Beach - 9 min walk
  • North Broadwalk - 3 min drive
  • Gulfstream Park Racing and Casino - 5 min drive
  • Aventura Mall - 8 min drive

Getting around

  • Hollywood Station - 18 min drive
  • Fort Lauderdale-Hollywood Intl. Airport (FLL) - 17 min drive

Restaurants

  • ‪Panera Bread - ‬3 min drive
  • ‪Starbucks - ‬20 min walk
  • ‪BurgerFi - ‬19 min walk
  • ‪Patagonia Nahuen Cafe - ‬4 min walk
  • ‪The Tides Building - ‬5 min walk

About this property

Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Luxury resort on the beach, with 2 outdoor pools
Diplomat Beach Resort Hollywood, Curio Collection by Hilton offers 1000 accommodations with laptop-compatible safes and bathrobes. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include separate bathtubs and showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Diplomat Beach Resort Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 1000 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 spa tubs, and a sauna. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Point Royal, one of the resort's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Hollywood? This resort has 209000 square feet (19417 square meters) of space consisting of a conference center and 46 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Point Royal - Overlooking the pool, this restaurant serves breakfast only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Playa Beach Bar & Grill - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Diplomat Prime - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Counter Point - This café overlooks the pool and garden. Open daily.
The Hotel Bar - This lobby lounge is located by the pool. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Covered self parking on site (USD 50 per night; includes in/out privileges)
  • Secured, covered valet parking on site (USD 61 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 8 to 35 for adults and USD 8 to 25 for children
  • 2 coffee shops/cafes
  • 6 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Counter Point
  • Diplomat Prime
  • Playa Beach Bar & Grill
  • Point Royal
  • The Hotel Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 spa tubs
  • 24-hour gym
  • Beach volleyball
  • Boat and paddles
  • Children's club
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Children's club (surcharge)
  • Children's games
  • Children's toys
  • Free crib
  • Grocery/convenience store
  • Highchair
  • In-room refrigerator
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 46 meeting rooms
  • Business center
  • Computer station
  • Conference center (209,000 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 50.85 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room safe
  • Nearby fitness center access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 35 for adults, and USD 8 to 25 for children
  • Fee for in-room wireless internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per 24-hour period (rates may vary)
  • Covered self parking fee: USD 50 per night (in/out privileges)
  • Covered valet parking fee: USD 61 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or spa tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Diplomat Resort
Diplomat Westin
Westin Diplomat
Westin Diplomat Hollywood
Diplomat Resort Spa Hollywood Curio Collection by Hilton
Westin Diplomat Resort Hollywood
Diplomat Beach Resort Hollywood Curio Collection Hilton
Diplomat Beach Resort Curio Collection Hilton
Diplomat Beach Hollywood Curio Collection Hilton
Diplomat Curio Collection Hilton
The Westin Diplomat Resort & Spa
Diplomat Beach Curio Collection Hilton
Diplomat Beach Resort Hollywood Curio Collection by Hilton
Diplomat Beach Resort Hollywood Curio Collection by Hilton

Diplomat Beach Resort Hollywood, Curio Collection by Hilton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1398 out of 2543 reviews" "
Rating 8 - Good. 444 out of 2543 reviews" "
Rating 6 - Okay. 280 out of 2543 reviews" "
Rating 4 - Poor. 182 out of 2543 reviews" "
Rating 2 - Terrible. 239 out of 2543 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovation caused frustration
Stayed 3 nights in Sep 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, room comfort
I recommend
They are under construction which should be told about before people book, but I was only there one night. The staff took great care of me, the room was spacious, clean, the bed is so comfy, balcony and ocean view was stunning. The ROOM SERVICE food was top tier!!!!! Right off the oven/stove both times I ordered. Will definitely book again
Stayed 1 night in Oct 2024

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family em friends
Stayed 3 nights in Jul 2024

10/10 Excellent

Dahalia

Traveled with partner
Liked: Amenities
Beautiful ❤️
Stayed 1 night in Oct 2024

8/10 Good

Itzhak

Great
Stayed 7 nights in Aug 2024

8/10 Good

BRIAN

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice location, terrible service, over priced
Stayed 1 night in Sep 2024

10/10 Excellent

Joyous

Stayed 1 night in Sep 2024

10/10 Excellent

Stacey

Stayed 3 nights in Aug 2024

10/10 Excellent

Nermin

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

te

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I DUD NOT like was valet employees leave the keys to the vehicles in a unsecured drawer and unattended. This is unacceptable. The employee walked to the drawer and opened it grab what she thought was my keys and handed them to me with uncertainty if they were mine. Truly unacceptable!
Stayed 1 night in Sep 2024

10/10 Excellent

Randall

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it's great. The only drawback is that they're in the middle of remodeling. The beach at the front of the property is fantastic! The ocean views on one side of the hotel; bay views on the other is very nice.
Stayed 4 nights in Sep 2024

2/10 Terrible

Charna

Stayed 2 nights in Sep 2024

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service
Stayed 1 night in Aug 2024

6/10 Okay

Rami George, Concord

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
They had a construction that we did not know about. The main pool was closed. I do not recommend this Hotel.
Stayed 3 nights in Sep 2024

2/10 Terrible

Subramaniam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy North Tower
Came here for a conference. Be specifically asked not to be put in the north tower as the last time there was a loud noise. The front desk assured me it will be a good place as I paid heavily for oceanfront. Of course they put in the north cover and I could not sleep the whole night due to a generator running in the background. Pillows were really smelly, but they did replace them. I asked him to move my room, but never got a call back and I am a Hilton Honors member. Also, the website never mentioned an ongoing construction project which starts with a jackhammer in front of the North Tower, and a lot of places walked off.
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

Gabriel A.

Stayed 2 nights in Sep 2024

4/10 Poor

Anakara

Stayed 3 nights in Aug 2024

8/10 Good

Marsha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was ridiculous! Especially when you already have a paid reservation and just need to pick up bands for pool, etc. Digital key was not available on Hilton app and line checking in was out the door with two staff checking in guests. Plus, website advertised two complimentary bottles of water which we didn’t receive.
Stayed 1 night in Sep 2024

6/10 Okay

ricky

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My stay was overall good, but had to call the front desk twice for the team to come clean my room, There was a dead spider and two pubic hairs in the tub my entire stay, interior room hallway light was also not working(I did call service and they came diligently to replace the bulb). Resort was undergoing renovations that took away from the experience as well. The hotel bar area is WAY too small and couldn't even get a barstool or seat Wednesday or Thursday night at all. For $2,000, I would expect more, but it was a decent place to stay and the team was nice.
Stayed 4 nights in Sep 2024

10/10 Excellent

Arina

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Work-related trip for 3 nights. Beautiful facility despite remodeling that is in progress. Walkout access to the beach. Room was clean and spacious. I did need to work from my room, and found 2 things that were annoyances: 1) lack of accessible outlets. Any outlets were behind desks or couches and built-in outlets in night stand didn’t always work. 2) only lamps were at the bed- one other on other side of room was not working, so there was not sufficient lighting.
Stayed 3 nights in Sep 2024

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Haili

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2024