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Hampton Inn & Suites Memphis East Germantown Area

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hampton Inn & Suites Memphis East Germantown Area

Exterior
Outdoor pool
Premium bedding, in-room safe, desk, iron/ironing board
LCD TV, pay movies
Fridge, coffee/tea maker

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Room service
    Room service
  • Parking available
    Parking available
  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
962 S Shady Grove Rd, Memphis, TN, 38120
  • Shelby Farms Park
    4 min drive
  • Regional One Health East Campus
    5 min drive
  • Baptist Memorial Hospital-Memphis
    5 min drive
  • Memphis, TN (MEM-Memphis Intl.)
    15 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Non-Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Double Bed, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Studio, 1 King Bed, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Studio, 1 King Bed, Kitchen

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

LCD TV, pay movies

Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Kitchen

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Kitchen

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Kitchen, Non-Smoking

LCD TV, pay movies

Suite, 1 King Bed, Kitchen, Non-Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non-Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non-Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

LCD TV, pay movies

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Staybridge Suites Memphis - Poplar Ave East, an IHG Hotel

Pool
Breakfast included
Pet friendly
Parking included
4.3 out of 5, Excellent, (880)
The price is $115
per night
$138 total
includes taxes & fees
Dec 6 - Dec 7
Staybridge Suites Memphis - Poplar Ave East, an IHG Hotel

About the neighborhood

Memphis

When you stay at Hampton Inn & Suites Memphis East Germantown Area in Memphis, you'll be in the business district, within a 15-minute drive of University of Memphis and Wolfchase Galleria. .This hotel is 10.9 mi (17.5 km) from Beale Street and 11.8 mi (18.9 km) from FedEx Forum.

What's nearby

  • Shelby Farms Park - 4 min drive - 2.1 miles
  • Baptist Memorial Hospital-Memphis - 5 min drive - 3.3 miles
  • Memphis Botanic Garden - 7 min drive - 4.2 miles
  • University of Memphis - 8 min drive - 4.7 miles
  • Shelby Farms Visitor Center - 9 min drive - 4.8 miles

Getting around

  • Memphis Central Station - 20 min drive
  • Memphis International Airport (MEM) - 15 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Panda Express - ‬9 min walk
  • ‪Central BBQ - ‬7 min walk
  • ‪Bog & Barley - ‬5 min walk

About this property

Hampton Inn & Suites Memphis East Germantown Area

Hotel in Memphis with free breakfast and area shuttle service
Hampton Inn & Suites Memphis East Germantown Area offers 130 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine. Guests can get around on the complimentary shuttle, which operates within 5 miles.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service. A complimentary on-the-go breakfast is included.
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary on-the-go breakfast.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 5 mi
  • Self parking on site (USD 4.49 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 4.49 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Grove Hotel Memphis-Shady
Hampton Inn Memphis-Shady Grove
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn Memphis-Shady Grove
Hotel Hampton Inn & Suites Memphis-Shady Grove Memphis
Memphis Hampton Inn & Suites Memphis-Shady Grove Hotel
Hotel Hampton Inn & Suites Memphis-Shady Grove
Hampton Inn & Suites Memphis-Shady Grove Memphis
Hampton Inn Suites Memphis Shady Grove
Hampton Inn Grove Hotel
Hampton Inn Grove
Hampton Memphis Shady Grove

Hampton Inn & Suites Memphis East Germantown Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1019 reviews" "
Rating 8 - Good. 302 out of 1019 reviews" "
Rating 6 - Okay. 98 out of 1019 reviews" "
Rating 4 - Poor. 42 out of 1019 reviews" "
Rating 2 - Terrible. 45 out of 1019 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
No coffee cups in room. No shower curtain in bathroom. Floor no vacuumed. Pubic hair in tub. Limited breakfast items
Stayed 2 nights in Aug 2024

2/10 Terrible

Jamilah

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
A different experience
When we got into our room the shower was full of pubic hair and the towels had been used. The lady at the was really nice she switched our room and the room she switched us didn’t have a microwave so I had to go downstairs to warm up food.
Stayed 1 night in Aug 2024

8/10 Good

Nancy, Clifton Springs

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the neighborhood very much. The gentleman that finally came out when I arrived I think was the manager. He was very short with me. Not welcoming at all. The young lady that was at the desk at check out was very friendly and helpful. My room was quite a ways from the elevator so moving in and out of my room was cumbersome. The breakfast and staff that prepared it was great
Stayed 1 night in Aug 2024

10/10 Excellent

NORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Friendly
The place was clean and the staff was friendly, the lady in charge of the breakfast was friendly and she go and ask everyone if we were ok and if we need something, before she closes the breakfast area she lets everyone know so you can go and get more if you want to.
Stayed 2 nights in Aug 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property as fine. Lots of security guards around.
Stayed 1 night in Jul 2024

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fabulous from start to finish. Great hotel to stay in and would come back. The kindness of the team was greatly appreciated.
Stayed 3 nights in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two things could have made it better. 1. I reserved a room with a king bed. I received a call from the hotel saying that my choice wasn’t available and they wanted to switch me to a room with two queen beds. I said “No”. I prepaid for the room and that is what I wanted. 2. I’m a Hilton Honors member. Somehow that didn’t carry across. I asked the person at the desk to add it when I checked in. They didn’t.
Stayed 1 night in Jul 2024

6/10 Okay

Lauren

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean, some of the front desk staff acted like we were an inconvenience when we needed things for the room.
Stayed 2 nights in Jul 2024

8/10 Good

Rachelle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and has a security guard in the parking lot.
Stayed 2 nights in Jul 2024

6/10 Okay

Destinee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Kellye

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a good area of the city. However, the property itself is poorly managed, poorly cleaned, and poorly ventilated. The halls were warm and humid, which is weird to feel as though you’re walking through misty clouds. It’s a nasty feeling. The room was haphazardly cleaned: greasy countertops, unkempt carpet, sticky furniture, and traces of black & tan smudges in the shower. I was disgusted! The elevator door will CLOSE ON YOU in 2 seconds flat!! Someone has to stand in the doorway of the elevator and push the door back just for it not to take you out!!! Management at check in (around 3:00 pm) was polite yet unhelpful. Management later that night (a tall black man) was also polite while being much more helpful. In all I would NOT recommend this hotel to anyone! Not even an enemy!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Reynaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 1 night in Jun 2024

4/10 Poor

Nancy

Business traveler
Liked: Property conditions & facilities
you have to notify 24 hours in advance to get daily room cleaning! what the heck!!!!! The floor was not clean when I first went in, so they don't take their housekeeping seriously. parking is a pain because you have to get a ticket to get in and use that ticket to get out. It's only good for one get out, and I had to call for help every time I left the property.
Stayed 3 nights in Jul 2024

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were assigned adjoining rooms which was perfect but one of the rooms was not clean so they had to be relocated to another room. I was not aware that parking was not feee and the tickets often did not scan correctly which was inconvenient as we had to wait for the front desk to open the gate. I did Dee safe and secure but would prefer one card key for the parking gate.
Stayed 2 nights in Jul 2024

6/10 Okay

Robert

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Bed with a grand canyon
The place was decent but the mattress had a very large dimple that made my wife and I both roll to the middle canyon in the bed all night.
Stayed 1 night in Jul 2024

6/10 Okay

Audra

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was told that my room couldn’t be cleaned because they were short staffed, and I was told to take out my own garbage to the dumpster!!
Stayed 7 nights in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

THEODORE, Lakeside

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, polite and friendly. Quite and safe
Stayed 1 night in Jun 2024

6/10 Okay

Pat

Liked: Staff & service
Stayed 2 nights in Jun 2024

6/10 Okay

Dennis Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe area. Parking was cumbersome having to get a ticket for entry and getting a new ticket evertime you left and returned.
Stayed 1 night in Jun 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was fantastic except I was surprised to find out that they changed us $4 a day to park. The gate in and out was also a little inconvenient. There was construction going on in the street that made getting into the parking lot a little challenging. The hotel itself was great and everyone was very friendly. Breakfast and the pool were very good.
Stayed 2 nights in Jun 2024