2/10 Terrible
Verified traveler
Business traveler, Traveled with family
Dec 10, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel with ants and bugs
I reserved 2 rooms one for my daughter & one for my husband. It was supposed to be a 3 night stay. We checked in Sun Dec 1st. We saw a few ants in both rooms Mon night and thought nothing of it. Tues Dec 3 my room was infested with ants in the bathroom & bedroom so my daughter & I were moved to room 212. After a few hours in room 212 we saw two bugs crawling on the bed & killed them & kept them for management to see. She came right away and said we needed to leave so she could close off the room & have pest control evaluate the situation. She was a bit rude in rushing us out of the room so we moved our things to my husband's room, 209, & started searching for another hotel. The manager did refund me for room 212 for the night. While searching for another hotel in room 209, we noticed ants in the bathroom so I called the front desk to come spray. They sprayed & my husband decided to stay since we were leaving the next morning. My daughter & I went to another hotel. We returned the next morning to get my husband. At that point the bill for room 209 was adjusted by $27 for the ants. The whole ordeal was very inconvenient and very frightening at the sight of the ant infestation and what was possibly bed bugs. It was good that the temperature was below freezing outside and we left our suitcases in the car overnight to avoid bugs coming home with us. I will never stay here again and definitely will not invite anyone else to stay.
Verified traveler
Stayed 3 nights in Dec 2024