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Swissôtel Al Maqam Makkah

5.0 star property

Choose dates to view prices

Photo gallery for Swissôtel Al Maqam Makkah

Building design
Family dining
Restaurant
55-inch Smart TV with satellite channels, TV
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955
  • Abraj Al-Bait Towers
    ‪2 min walk‬
  • Great Mosque of Makkah
    ‪3 min walk‬
  • Kaaba
    ‪10 min drive‬

Room options

View all photos for Executive Suite, 2 Bedrooms, City View

55-inch Smart TV with satellite channels, TV

Executive Suite, 2 Bedrooms, City View

  • 1787 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds (Haram View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Room, 2 Twin Beds (Haram View)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Quadruple Room (No View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Quadruple Room (No View)

  • 344 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Classic Quadruple Room (Haram View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Quadruple Room (Haram View)

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Junior Suite, 1 King Bed

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Junior Suite, 1 King Bed (Kaaba View)

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms (Haram)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Executive Suite, 2 Bedrooms (Haram)

  • Sleeps 5
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds (Partial Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds (Partial Kaaba View)

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Suite, 1 King Bed

City view

Family Suite, 1 King Bed

  • 1012 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Junior Suite, 1 King Bed, City View

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premier Twin Room, 2 Twin Beds (Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Premier Twin Room, 2 Twin Beds (Kaaba View)

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds, City View

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed (No View)

55-inch Smart TV with satellite channels, TV

Executive Suite, 1 King Bed (No View)

  • 1905 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Triple Room, City View

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Triple Room, City View

  • 344 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Premier Triple Room, 3 Twin Beds (Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Premier Triple Room, 3 Twin Beds (Kaaba View)

  • 431 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Junior Suite, 1 King Bed (Kaaba )

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Junior Suite, 1 King Bed (Kaaba )

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed

City view

Family Suite, 1 Double Bed

  • 1012 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Junior Suite, 1 Double Bed with Sofa bed

  • 829 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 3 Twin Beds (Partial Kaaba view)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Room, 3 Twin Beds (Partial Kaaba view)

  • 344 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Triple Room, 3 Twin Beds (Haram View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Triple Room, 3 Twin Beds (Haram View)

  • 344 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Quadruple Room, City View

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Quadruple Room, City View

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Quadruple Room (Partial Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Quadruple Room (Partial Kaaba View)

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

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Building design

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About the neighborhood

Makkah

With a stay at Swissôtel Al Maqam Makkah, you'll be centrally located in Makkah, steps from Abraj Al-Bait Towers and 3 minutes by foot from Great Mosque of Makkah. .This luxury hotel is 4.8 mi (7.8 km) from Kaaba and 0.2 mi (0.3 km) from King Fahad Gate.

What's nearby

  • Abraj Al-Bait Towers - 2 min walk - 0.2 miles
  • Great Mosque of Makkah - 3 min walk - 0.2 miles
  • King Fahad Gate - 5 min walk - 0.3 miles
  • Well of Zamzam - 7 min walk - 0.4 miles
  • Kaaba - 10 min drive - 4.9 miles

Getting around

  • Makkah Station - 12 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • Swiss Express
  • ‪مطعم الطيبات انتركونتيننتال - ‬4 min drive
  • Almsharf Lounge
  • ‪مطعم الطازج - ‬1 min drive
  • ‪الطازج - ‬1 min drive

About this property

Swissôtel Al Maqam Makkah

Luxury hotel with a 24-hour front desk and a coffee shop
Swissôtel Al Maqam Makkah offers 1624 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 1624 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands. This hotel also features a hair salon, wedding services, and a television in a common area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Swissôtel Al Maqam Makkah has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 370 for adults and SAR 185 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • Shopping mall
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 47 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 6:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 2:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
During Ramadan, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 370 for adults and SAR 185 for children
  • Rollaway bed fee: SAR 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007391

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Swissotel Al Maqam Makkah Hotel Mecca
Swissotel Al Maqam Makkah Hotel
Swissotel Al Maqam Makkah Mecca
Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah
Swissôtel Al Maqam Makkah Hotel
Swissôtel Al Maqam Makkah Makkah
Swissôtel Al Maqam Makkah Hotel Makkah

Swissôtel Al Maqam Makkah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 801 reviews
Rating 8 - Good. 186 out of 801 reviews
Rating 6 - Okay. 63 out of 801 reviews
Rating 4 - Poor. 24 out of 801 reviews
Rating 2 - Terrible. 54 out of 801 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

MOHAMMED

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Booked the hotet 3 months in advance and asked for connecting rooms due to travelling with kids. Yet they gave me two room in two different floors!!! Super pathetic! House keeping staffs are great but reception is hopeless, specially the ladies at the reception don’t have any customer service skills
Stayed 3 nights in Dec 2024

10/10 Excellent

OMER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Dec 2024

10/10 Excellent

Uzair Sofiyan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get in and out to HARAM MASHALLHA
Stayed 2 nights in Dec 2024

6/10 Okay

Ali

Stayed 2 nights in Nov 2024

10/10 Excellent

Khandaker

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good place to stay. I will certainly recommand to others. Thanks SMM.
Stayed 6 nights in Dec 2024

4/10 Poor

Tamara

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The prayer room not far but the elevator takes tim
The hotel needs maintenance the rooms in floor 45 and above are new but lower rooms are old and air condition is noisy the to lite also flush very old .. alsi they gave me smoking room they I didn’t ask for smoking room it’s smell is very bad
Stayed 1 night in Dec 2024

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants services particularly during breakfast could be better managed.
Stayed 5 nights in Dec 2024

10/10 Excellent

Hassan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 4 nights in Dec 2024

10/10 Excellent

Amin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for everyone - they are so accommodating!
Service is excellent from the check in desk, to housekeeping to room service. Extra water when asked Rooms always tidy - not just the beds. They do the whole room. Room service food is of excellent quality. View is amazing Thank you so much for making my Umrah so enjoyable. May Allah reward you
Stayed 4 nights in Dec 2024

10/10 Excellent

Mohammed, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Humair

Stayed 2 nights in Nov 2024

2/10 Terrible

Mahmoud

Traveled with group, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
This has been the worst experience of my life. Due to a miscommunication between Expedia and the hotel, I was informed upon arrival that my reservation had been canceled, and the nearest available room was four days away. I was forced to book a room at a different hotel at a much higher rate. I will never use this hotel again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the mosque entrance
Stayed 1 night in Dec 2024

10/10 Excellent

Adel, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff
Stayed 5 nights in Nov 2024

6/10 Okay

Ali Muhammad

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Dont buy Haram View room until you see the room
All uk/usa residents be aware they sell you this title Haram View. Which is not true. They show wrong quotation on Hotels and all other booking apps. Once you arrive at reception, they see your passport and if you are british or American muslims they start pretending that they fully booked and have no haram view room available. I pre paid for 2 nights haram view room with king size bed and reception manager smirked said oh you mean Kaabah view, because haram view is i can offer with addition to [ few hundred extra hotels.com not leting me mention price] from the previous amount i paid for 2 nights. Then he offered Junior Suite 3 times more stated last one left, i refused than he said oh i can do a hundred reduction for you. Moral of story Do Not Buy through apps specially those who planning to book haram view room. They all lying. Single beds are very uncomfortable dont buy it.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dr Elnasri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Rizwan

Stayed 4 nights in Nov 2024

10/10 Excellent

Omran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to Stay. Thank you.
Stayed 5 nights in Nov 2024

10/10 Excellent

Mohamed M. O.

Stayed 3 nights in Nov 2024

2/10 Terrible

Wilayat

Stayed 1 night in Dec 2024

6/10 Okay

Khadija

Disliked: Property conditions & facilities
The property is outdated honestly.
Stayed 6 nights in Nov 2024

2/10 Terrible

Javed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awkward to get around in the building and housekeeping don’t change sheets! Stains on the curtains and lamp shades.. not very 5 star as they advertise the place
Stayed 6 nights in Nov 2024

10/10 Excellent

Barkat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2024

10/10 Excellent

Anam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A little difficult to find when driving but very walkable once you’re there.
Stayed 1 night in Nov 2024