Matsue Universalhotel

3.0 star property

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Photo gallery for Matsue Universalhotel

Lobby
Single Room, 1 Bedroom, Smoking | Free WiFi
Laundry room
Free daily buffet breakfast
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Housekeeping
$48
$44 nightly
$48 total
Feb 23 - Feb 24

Explore the area

View in a map
471 Asahimachi, Matsue, Shimane, 690-0003
  • Place, Lake Shinji
    ‪11 min walk‬
  • Place, Shimane Art Museum
    ‪12 min walk‬
  • Place, Matsue Castle
    ‪3 min drive‬
  • Airport, Izumo (IZO)
    ‪28 min drive‬

Room options

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Triple Room, 3 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Single Room, 1 Bedroom, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Single Room, 1 Bedroom, Smoking

  • Sleeps 2
  • 1 Twin Bed

Double Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Smoking

  • Sleeps 3
  • 1 Double Bed

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Double Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Double Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Twin Room, 2 Bedrooms, Non Smoking

  • Sleeps 3
  • 1 Twin Bed and 1 Twin Sofa Bed

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 3 Twin Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Triple Room, 3 Bedrooms, Non Smoking

  • Sleeps 4
  • 1 Twin Bed and 2 Twin Sofa Beds

Twin Bed Room Non Smoking

  • Sleeps 2

Triple Non Smoking

  • Sleeps 3

Double Room -Smoking

  • Sleeps 2

Double Room Non-Smoking

  • Sleeps 2

Standard Single Room Non Smoking

  • Sleeps 1

Triple -Smoking

  • Sleeps 3

Twin Bed Room-Smoking

  • Sleeps 2

Standard Single Room Smoking

  • Sleeps 1

Similar properties

About the neighborhood

Matsue

With a stay at Matsue Universalhotel in Matsue, you'll be within a 10-minute drive of Tamatsukuri Hot Spring and Mefu Shrine. .This hotel is 0.4 mi (0.7 km) from Ryusyouji Temple and 0.6 mi (1 km) from Shirakata Tenman-gu Shrine.

What's nearby

  • Lake Shinji - 11 min walk - 0.6 miles
  • Shimane Prefectural Art Museum - 11 min walk - 0.6 miles
  • Shimane Art Museum - 12 min walk - 0.7 miles
  • Matsue Castle - 3 min drive - 1.6 miles
  • Shimane University Old Okudani Lodging - 4 min drive - 1.8 miles

Getting around

  • Matsue Station - 7 min walk
  • Izumo Airport (IZO) - 33 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪出雲そば たたらや - ‬7 min walk
  • ‪ドトールコーヒーショップ - ‬7 min walk
  • ‪根っこ - ‬2 min walk
  • ‪はなの舞 - ‬1 min walk

About this property

Matsue Universalhotel

Matsue Universalhotel offers 316 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

Make yourself at home in one of the 316 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include electric kettles, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
At Matsue Universalhotel , enjoy a satisfying meal at the restaurant. A complimentary buffet breakfast is served daily from 6:30 AM to 8:30 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and a vending machine.
A complimentary buffet breakfast is served each morning between 6:30 AM and 8:30 AM. A hosted evening meal is available for a surcharge daily.
Matsue Universalhotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 8:30 AM
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 1

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Hosted evening meal: JPY 1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Matsue Universalhotel Hotel
Matsue Universalhotel Matsue
Matsue Universalhotel Hotel Matsue

Matsue Universalhotel Reviews

Reviews

6.8
Rating 10 - Excellent. 73 out of 398 reviews
Rating 8 - Good. 114 out of 398 reviews
Rating 6 - Okay. 131 out of 398 reviews
Rating 4 - Poor. 49 out of 398 reviews
Rating 2 - Terrible. 31 out of 398 reviews

5.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Seisho

Liked: Staff & service
Disliked: Cleanliness
It’s was cheap but it was an Old building, staining on floors, dinged and needing updating and repair
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Staff & service
Across the street from the train station, deteriorating surfaces throughout the hallways, the elevators and the rooms! That being said, with the exceptional friendliness of the staff at check-in, the phenomenal breakfast and dinner, for free, as well as the service displayed by taking my baggage up to the room and leaving a smiley note was exceptional!! I believe for being a Solo Traveler and just stand for one night, I can put up with a lot of minutiae, for the low price for the accommodation and the tremendous amount of food morning and evening with an exceptionally courteous and smiling reception staff and food caterers I would highly suggest people stay here and ignore the oldness and and some of the areas in the bathroom some mold because equality of the dinner and breakfast is beyond belief and it is free for a small room price! Thanks staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Thu Lan

Stayed 1 night in Jul 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here make a good hotel better. Front desk and housekeeping are very helpful and friendly. This hotel was a good value and an excellent location
Stayed 2 nights in Mar 2025

8/10 Good

Ayana

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

4/10 Poor

Setsuko

Stayed 1 night in Nov 2025

6/10 Okay

Nobukazu

Disliked: Cleanliness
Stayed 3 nights in Nov 2025

10/10 Excellent

マサフミ

Liked: Cleanliness, amenities, property conditions & facilities
客室も清潔で快適に過ごせました。フロントの人も親切でした。
Stayed 1 night in Nov 2025

4/10 Poor

masato

Stayed 1 night in Nov 2025

6/10 Okay

Yoko

Stayed 1 night in Nov 2025

6/10 Okay

Yoshinori

Stayed 1 night in Nov 2025

8/10 Good

Hiroki

Stayed 1 night in Nov 2025

6/10 Okay

kumi

Stayed 1 night in Nov 2025

10/10 Excellent

JUNJI

Stayed 1 night in Nov 2025

6/10 Okay

asuka

Traveled with group
Liked: Cleanliness
フロントも客室も綺麗だった。
Stayed 1 night in Nov 2025

6/10 Okay

????

Stayed 1 night in Nov 2025

6/10 Okay

良作

Liked: Staff & service
宿泊に価格的魅力でした。 せすが 部屋の ベット以外最低でした、ベット以外埃だらけでした
Stayed 1 night in Nov 2025

6/10 Okay

USER

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
清掃後なのかと思うほどでした。。
Stayed 1 night in Nov 2025

8/10 Good

MIHO

Stayed 1 night in Nov 2025

4/10 Poor

ヒロコ

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
大学受験のため、宿泊者が多いとわかっていたはずなのに駐車場の係員が1人しかいなかった。せめて2人いればもう少しスムーズに流れたのではないか。駐車場に入れるまでに時間がかかった。 部屋のベッドの枕元のコンセント口が2つもあったのに両方使えなかった。 枕元の電気がつかなかった。
Stayed 1 night in Nov 2025

8/10 Good

Atsu

Traveled with family
Disliked: Cleanliness
コスパ最重視で選択したので大きな不満はないです。朝食を楽しみにしたが品数が少ないのも時節柄仕方ない。不満は2つで大浴場が再開していないならその状況と駐車場が有料ならその旨をしっかりと明記すべき。なんでもかんでも「安いから仕方ないよね」という方向で諦めさせるやり方はフェアではないと思う。
Stayed 1 night in Nov 2025

8/10 Good

Kenji

Traveled with partner
Liked: Cleanliness, property conditions & facilities
夕飯と朝食がお得だつた。 が、共同浴場が使えなかったのが残念。
Stayed 1 night in Nov 2025

10/10 Excellent

EMI, Fukuokasi

Stayed 1 night in Nov 2025

10/10 Excellent

MIHOKO

Traveled with group
Liked: Cleanliness, staff & service, amenities
箸ができる
Stayed 2 nights in Nov 2025

6/10 Okay

Tatsuhiko

Stayed 1 night in Oct 2025