8/10 Good
Brenda, Hialeah
Traveled with partner
Oct 14, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant under renovation and it was not disclose to us prior to arrival. Only one restaurant for breakfast and dinner and the tiki bar for bar bites. Bathroom smelled. Room comfortable and close to the pool and lagoon. Rained all Saturday non stop so we couldn’t enjoy facilities, asked front desk if we can check out a night earlier and book it for the next week because it made no sense to stay trapped in a hotel room all day and they decided not to allow us so we had to stay there watching tv all day in a beach resort… unheard off. Bellmans and valet attendants were amazing friendly and the anglers restaurant team too. Got a 20off coupon as Expedía VIP which I totally forgot to show to the anglers people and when got back to the hotel under a very bad wether raining I called the front desk to ask if had to go back to anglers for the credit or since it was changed to my room can get they credit and they refused. Really running under the rain not the best time to be thinking about a coupon.
Brenda
Stayed 2 nights in Oct 2024