4/10 Poor
Deborah
Traveled with family
Oct 1, 2024
Disliked: Staff & service, amenities, property conditions & facilities
The front desk person Rom told me he did not speak english very well when I gave him my information. He then proceed to try to tell me in his broken english that I only booked one room. When I showed him my receipt/reservation he still said I only had one room booked. I've never had a difficult time checking in when I book through hotels.com. It was very frustrating after a long drive. I asked to speak to a manager which he said he wouldn't be here until tomorrow. I asked if there was someone that spoke better english to explain my reservation. He said no. He continued to make me stand there while I tried to explain to him that I already paid for the rooms. I even called 3 weeks prior to confirm they got my reservation, which they confirmed they did. Mean while the guest behind me are waiting patiently while I show him repeatedly my reservation. Now others are starting to come in. I felt embarrassed for even having to re explain that the reservation was already paid for.
The whole facility needed some major up keep and maintenence. I will say the room was clean regardless of the out dated appearance of the amenities.
Deborah
Stayed 1 night in Sep 2024