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Hotel Puerta América

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerta América

Porch
Seasonal outdoor pool
2 bars/lounges, poolside bar
2 bars/lounges, poolside bar
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping

Explore the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Plaza de Toros de Las Ventas
    3 min drive
  • Paseo de la Castellana
    3 min drive
  • Calle de Alcalá
    3 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    11 min drive

Room options

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, soundproofing

Junior Suite

  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 645 sq ft
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Madrid

With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Santiago Bernabéu Stadium and WiZink Center. .This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 4.1 mi (6.7 km) from Royal Palace of Madrid.

What's nearby

  • WiZink Center - 4 min drive
  • Santiago Bernabéu Stadium - 5 min drive
  • Gran Via - 6 min drive
  • El Retiro Park - 7 min drive
  • Puerta del Sol - 9 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Luxury Madrid hotel in Chamartín with 2 restaurants
Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities, including a nightclub, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
The Observatory - This fine-dining restaurant serves dinner only. Reservations are required.
Karrara Terrace - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Lobby Bistro - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 26 per day)
  • Extended parking on site (EUR 26 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from September 18 2024 to December 31 2024 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from September 20 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 18 to October 02
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 792 reviews" "
Rating 8 - Good. 229 out of 792 reviews" "
Rating 6 - Okay. 71 out of 792 reviews" "
Rating 4 - Poor. 42 out of 792 reviews" "
Rating 2 - Terrible. 18 out of 792 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Stayed 1 night in Sep 2024

8/10 Good

Mayur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A very modern hotel renowned for the architecture. Unusual settings of each room. Electric curtains, open shower. The facilities in the room were good but lacking in the basics. There is no coffee/ tea station in the room. To turn the curtains on or off, one had to go to the room entrance door. Wish it was near the bedside. There were no electric points next to the bedside..
Stayed 3 nights in Sep 2024

10/10 Excellent

Daniel Adam Horan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Hourvash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Sep 2024

8/10 Good

isabel

Traveled with family
Liked: Cleanliness, staff & service
Average hotel
Hotel rooms are a little bit old.. or maybe it was only my room as every floor plant is different. I like the location for going to the airport easily but staying close to Madrid centro
Stayed 1 night in Aug 2024

6/10 Okay

Amir

Traveled with partner
Liked: Staff & service, amenities
Property was pretty good. The rooms that were given to us the carpets had stains all over the place.
Stayed 1 night in Aug 2024

6/10 Okay

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities
Excellent staff -- professional and courteous. Rooms and facility were cutting edge but are now a bit tired and in need of some maintenance or updates. Pool is a nice feature. Location is quite good. Nice walk to many restaurants or to public transport on metro. Street parking available nearby.
Stayed 3 nights in Aug 2024

8/10 Good

Carl Jack, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro. Did not have the room upgrade I am expecting
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and easy to get around with metro
Stayed 2 nights in Aug 2024

10/10 Excellent

Anil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was excellent except the outlets. We had to request extension cord to be able to use our phone charger. Good thi g is that the service man provided it right away, so it was taken care of within few minutes. It would've been appreciated if they had a table to put some stuff like in room breakfast, small microwave etc. Also refrigerator was not working right. Even after you keep water bottles in it overnight, it won't cool down. One final thing, shower / tub was open to sink and toilet seat, so it will wet those areas after you take shower. It would have been better if they had a shower curtain also or the shower head can be turned towards the wall to prevent mist spilling outside of the shower area. Vanity mirror vitually becomes useless die to fog after the shower due to inefficient ventilation. But let reiterate that despite of all of these issues it was awesome room with unique space ship theme.
Stayed 3 nights in Aug 2024

8/10 Good

Lorrie, Bonnyville

Stayed 3 nights in Jul 2024

10/10 Excellent

Luis

Stayed 5 nights in May 2024

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and amenities. Staff is professional and courteous. Pool is a welcome feature in heat of the summer.
Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Edward Krueger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By booking with Expedia, I was allowed to check in four hours early, which was HUGE as I could get into my room and sleep after an 8-hour flight from NYC. As an architect, this hotel is special, as the rooms on each floor are designed by different architects, many of them world-famous.
Stayed 2 nights in Jul 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service
It’s a good option good location
The hotel is great and each floor has a different theme , we stayed before there at floors 2 and 7 , this time was floor 3 and it was a bit disappointing, the design is minimalist and the bed was not very comfortable
Stayed 4 nights in Jul 2024

8/10 Good

Rejoice

Stayed 4 nights in Jul 2024

8/10 Good

Nuno

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's ok
Stayed 1 night in Jun 2024

4/10 Poor

Gareth

Business traveler
Disliked: Cleanliness, staff & service, amenities
Overall I didn’t like the property. In my room, the shades didn’t work and there was no blackout lines. The rooms are big, however, they’re tired and old. No coffee machines in room, I was charged 5 Euros for a machine coffee. Breakfast as not worth the money. The property is on the highway and far from Madrid.
Stayed 1 night in Jul 2024

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well located near a metro station. Great views and excellent facilities. The room was spotless and well appointed. Probably one of the best hotels I stayed at in a long time. Room was big, views great and each floor had a different theme. Perfect for families, business and couples.
Stayed 2 nights in Jun 2024

8/10 Good

LOURDES, BRISTOL

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tienen mucha variedad en el desayuno todo muy bueno. Las habitaciones son amplias y la cama muy grande y comoda.
Stayed 2 nights in Jun 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting design concept. Really good place for resting and easy access to transportation.
Stayed 2 nights in Jun 2024

10/10 Excellent

EDUARDO

Stayed 1 night in Jun 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jun 2024

10/10 Excellent

Greggory

Stayed 3 nights in May 2024