A stay at H10 Puerta de Alcalá places you in the heart of Madrid, within a 15-minute walk of Puerta de Alcalá and WiZink Center. .This eco-certified hotel is 0.9 mi (1.4 km) from Gran Via and 1.3 mi (2 km) from Prado Museum.
What's nearby
WiZink Center - 11 min walk - 0.6 miles
Gran Via - 19 min walk - 1.0 mile
El Retiro Park - 20 min walk - 1.1 miles
Prado Museum - 3 min drive - 1.3 miles
Puerta del Sol - 5 min drive - 2.3 miles
Getting around
Principe de Vergara Station - 2 min walk
Madrid Recoletos Station - 10 min walk
Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
Restaurants
Horchatería Alboraya - 2 min walk
Casa Maravillas - 2 min walk
Cervecería Vergara - 3 min walk
Hokkaido - 3 min walk
El Pimiento Verde - 3 min walk
About this property
H10 Puerta de Alcalá
Eco-certified Madrid hotel in Salamanca with a 24-hour business center
H10 Puerta de Alcalá offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 138 individually furnished guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Madrid? This hotel has 1076 square feet (100 square meters) of space consisting of a conference center and meeting rooms. Limited parking is available onsite.
A complimentary manager's reception is offered each day.
H10 Puerta de Alcalá has a restaurant serving breakfast only.
Room service (during limited hours) is available.
Awards and affiliations
Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English, French, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Electric car charging station on site
Limited onsite parking
Food and drink
Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 11 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli
Restaurants on site
Alcala Restaurant
Things to do
Seasonal outdoor pool
Family friendly
Laundry facilities
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
24-hour business center
Computer station
Conference center (1,076 square feet of space)
Meeting rooms
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
More
1 building
6 floors
Banquet hall
Eco-friendly cleaning products used
Living plant wall
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Pillow menu
Bathroom
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
Flat-screen TV with digital channels
Food and drink
Limited room service
Minibar
More
Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Desk
Individual furnishings
LED lighting
Phone
Recycling
Reusable coffee/tea filters
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
Swimming pool
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Only registered guests are allowed in the guestrooms
Property is also known as
NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 678 out of 1003 reviews" "
10 - Excellent
678
Rating 8 - Good. 249 out of 1003 reviews" "
8 - Good
249
Rating 6 - Okay. 50 out of 1003 reviews" "
6 - Okay
50
Rating 4 - Poor. 15 out of 1003 reviews" "
4 - Poor
15
Rating 2 - Terrible. 11 out of 1003 reviews" "
2 - Terrible
11
9.4/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Jaime
Traveled with group, Business traveler, Traveled with family
This is a 3 star hotel at best. I do not recommend it and will not stay here again. The lobby is as good as it gets. Great first impression. But once you get to your room, the space is tiny and not thoroughly clean. Dated and lacking polish. Overall, the furniture and decor should be updated. The bathrooms should also be cleaned better between guests.
I found my stay very satisfying in the H10. It's very well located, the room was big and comfortable and the employees cluld not be nicer and cooperative.
Amazing choice close to Parque del Retiro. Excellent service (got a free upgrade!) and facilities (though a bit small, pool was great). Excellent room and amenities.
Terrible customer service! Electricity will go off
Electricity keeps on turning off. Twice when i was in the shower! I almost slipped getting off from the shower and all the hotel can say is that they can offer me 15% off in my next visit. I live in CA and we dont have H10 hotels.
Super terrible customer service
Very worn room.
Not at all like the photos.
Air conditioner did not work. Front desk could not accommodate and said it was due to power outages.
Step into shower from tub is very high and would not recommend to anyone with leg or hip issues
This is a lovely hotel with friendly staff and great breakfast. The rooftop bar is lovely in the sun, with delicious food and drink, albeit service is a bit slow.
The service was not the best. Whenever I asked for something the answer was never yes. I.e can I have a pie of scissors? They said come get them at the lobby. I asked for a shot of lime juice for my water, they refused since the juice was already in a squeeze bottle (so?).
As soon as I arriba from an early morning flight, they put me in a room with the one next door getting the entire bathroom fixed. There was banging and hammering constantly. I had to wait to get a room change before I could rest.
When I stepped out to put my dad in the taxi, the front desk guy comes chasing me telling me I couldn’t leave without paying in a very rude way.
I could go on but I think you get the gist.