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Best Western West Towne Suites

2.5 star property

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Photo gallery for Best Western West Towne Suites

Front of property
Free daily cooked-to-order breakfast
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed) | Premium bedding, pillowtop beds, in-room safe, individually decorated
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
650 Grand Canyon Dr, Madison, WI, 53719
  • West Towne Mall
    ‪9 min walk‬
  • Camp Randall Stadium
    ‪11 min drive‬
  • University of Wisconsin-Madison
    ‪11 min drive‬
  • Madison, WI (MSN-Dane County Regional)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible, Bathtub

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed) | Private kitchen | Fridge, microwave, coffee/tea maker

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

  • 462 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • 462 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 462 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 462 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 356 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

AmericInn by Wyndham Madison West

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.4 out of 5, Excellent, (1148)
The price is $114
per night
$131 total
includes taxes & fees
Mar 29 - Mar 30
AmericInn by Wyndham Madison West

About the neighborhood

Madison

Located in Madison, Best Western West Towne Suites is in the business district, within a 5-minute drive of West Towne Mall and Vitense Golfland. .This hotel is 1.5 mi (2.4 km) from University Research Park and 3.7 mi (6 km) from Hilldale Shopping Center.

What's nearby

  • West Towne Mall - 9 min walk - 0.5 miles
  • Hilldale Shopping Center - 8 min drive - 3.8 miles
  • Camp Randall Stadium - 11 min drive - 5.3 miles
  • University of Wisconsin-Madison - 11 min drive - 5.0 miles
  • Alliant Energy Center - 12 min drive - 8.1 miles

Getting around

  • Madison Station - 16 min drive
  • Dane County Regional Airport (MSN) - 27 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪The Cheesecake Factory - ‬10 min walk
  • ‪Dave & Buster's - ‬11 min walk
  • ‪Olive Garden - ‬14 min walk

About this property

Best Western West Towne Suites

Hotel with free breakfast, a quick walk to West Towne Mall
Best Western West Towne Suites offers 98 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 98 individually decorated guestrooms, featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 25-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Guests can catch a ride on the shuttle (surcharge), which operates within 15 miles.
Grab a bite from the snack bar/deli serving guests of Best Western West Towne Suites. A complimentary cooked-to-order breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Guests may use a bus station shuttle for a surcharge, and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 15 mi
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 25-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western West Towne
Best Western West Towne Suites
Best Western West Towne Suites Hotel
Best Western West Towne Suites Hotel Madison
Best Western West Towne Suites Madison
Best Western Madison
Best Western West Towne Hotel Madison
Madison Best Western
Best West Towne Suites Madison
Best Western West Towne Suites Hotel
Best Western West Towne Suites Madison
Best Western West Towne Suites Hotel Madison

Best Western West Towne Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 641 out of 1159 reviews
Rating 8 - Good. 312 out of 1159 reviews
Rating 6 - Okay. 106 out of 1159 reviews
Rating 4 - Poor. 58 out of 1159 reviews
Rating 2 - Terrible. 42 out of 1159 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Muse

Liked: Staff & service
Construction next to the property
Stayed 3 nights in Dec 2024

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
I picked the option to pay at the property so I could pay in USD. The property charged my card the morning before my check in. I was then put into a terrible room that had water damage and mould.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kylee

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place holds a special place in my heart - we stayed here for the better part of three weeks during a very stressful health crisis in our family. This served as our home away from home and the made-to-order pancakes in the morning served as a much-needed comfort to very long days. The beds were heavenly, the campus was clean, and the staff were very helpful. Thank you!
Stayed 1 night in Dec 2024

6/10 Okay

Tristan

Stayed 3 nights in Dec 2024

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10!
10/10! Very impressed! Clean, comfortable rooms. Very nice breakfast!
Stayed 1 night in Dec 2024

6/10 Okay

Franco

Traveled with family
Did not realize rooms don’t get cleaned everyday
Stayed 3 nights in Dec 2024

4/10 Poor

william

Stayed 7 nights in Dec 2024

2/10 Terrible

Maria

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and very smelly hotel with lots of suspicious activity.
Stayed 1 night in Dec 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

LORI VAN

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, clean and convenient
Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and quiet clean room.
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast
The hotel is very clean. Close to the mall and other activities in Madison. The cook to order breakfast and sitting area was excellent! Overall good value and great location in Madison!
Stayed 1 night in Nov 2024

6/10 Okay

Chris

Liked: Cleanliness, amenities
This property is in the worst shape I have seen it in 30 years. The room especially is badly in need of a renovation. I also did not appreciate the check-in clerk telling me they did not have the 2nd-floor suite I requested, when in fact they did have one and he switched my room after registering my displeasure. The morning clerk has been there for years and was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Traveled with family
Great location. Very efficient and friendly staff.
Stayed 4 nights in Nov 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor choice of a hotel
I would not stay there again
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Stayed 1 night in Nov 2024

10/10 Excellent

Deonte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and safe environment to stay
Stayed 1 night in Nov 2024

10/10 Excellent

Marcelina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in a pinch!
Stayed 3 nights in Nov 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Old but good especially breakfSt
Stayed 3 nights in Nov 2024

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
It was ok
Stayed 1 night in Nov 2024

8/10 Good

Randy

Liked: Amenities
I really liked the breakfast. A cook took your order.
Stayed 1 night in Nov 2024

10/10 Excellent

Esther

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to access. Parking available. Located near restaurants and shopping centers.
Stayed 1 night in Nov 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a last minute reservation by calling Best Western as the weather conditions weren't favorable for an early doctor appointment next day as I was traveling from an hour away. Great stay & booked another stay for my next out of town appointment. Tried booking online in an app & dates were wrong. They also take AARP!!🤗
Stayed 1 night in Nov 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Very decent place overall. Not fancy but clean and comfortable.
Stayed 1 night in Oct 2024