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Room type Options Nightly price Book
Deluxe King Room
258 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price
Other room types
Standard Family Room
258 square feet
1 King Bed and 1 Large Twin Bunk Bed
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 2 children)
Select dates to see price
Standard King Room
215 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price
Standard Twin Room, Multiple Beds
258 square feet
1 Queen Bed and 1 Twin Bed
(Extra beds available: Crib)
Room sleeps 3 guests
Select dates to see price
Deluxe Spa Room
323 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 2 guests
Select dates to see price
Deluxe Twin Room, Multiple Beds
258 square feet
1 Queen Bed and 1 Twin Bed
(Extra beds available: Crib)
Room sleeps 3 guests
Select dates to see price
Deluxe Family Room
474 square feet
1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed
(Extra beds available: Crib)
Room sleeps 5 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Suburban Mackay hotel in West Mackay with free parking

Popular property highlights

Free self parking
Free WiFi
Business center
Laundry facilities
Smoke-free property

Located in Mackay (West Mackay), The Marco Polo is within a 5-minute drive of Caneland Central and Mackay Enertainment and Convention Centre. This hotel is 1.1 mi (1.8 km) from Jubilee Park and 1.2 mi (1.9 km) from Artspace Mackay.

Make yourself at home in one of the 38 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including concierge services.

Featured amenities include express check-out, dry cleaning/laundry services, and multilingual staff. Free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Best Western Marco Polo Mackay

46 Nebo Road, West Mackay, QLD 4740

Hotel Amenities

Hotel Amenities

The Marco Polo features an outdoor pool, multilingual staff, and tour/ticket assistance. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. The property has a front desk available during limited hours. Onsite covered self parking is complimentary.

The Marco Polo is a smoke-free property.

  • Safe-deposit box at front desk
  • Luggage storage
  • Number of outdoor pools - 1
  • Concierge services
  • Front desk (limited hours)
  • Covered parking
  • Laundry facilities
  • Express check-out
  • Tours/ticket assistance
  • Total number of rooms - 38
  • No accessible shuttle
  • Free self parking
  • Number of floors - 2
  • Dry cleaning/laundry service
  • Pool sun loungers
  • Smoke-free property
  • Multilingual staff
  • Number of accessible parking spaces 1

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English

Parking

Free self parking

Room Amenities

The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Air conditioning
  • Television
  • Cable/satellite TV service
  • Alarm clock
  • Refrigerator
  • Coffee/tea maker
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Ceiling fan
  • Desk
  • Wireless internet access
  • Cable TV service
  • Free WiFi
  • TV size: 22
  • TV size measurement: inch
  • Weekly housekeeping provided
  • Bathtub or shower
  • Limited housekeeping
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 3
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Wardrobe or closet
  • Toothbrush and toothpaste not available
  • Tile flooring in room

Nearby Things to Do

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at 10:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

Service animals are allowed

Service animals are exempt from fees/restrictions

Front desk opens daily at 7:00 AM

Front desk closes daily at 9:00 PM

Credit card pre-authorization

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Masks are not compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff does not wear personal protective equipment

Mobile key entry is not available

Food service has been amended for enhanced safety

Protective clothing is not available to guests

No shield between guests and staff in main contact areas

Property does not follow sanitization practices of any association

Staffed front desk

Guests are not provided with hand sanitizer

Social distancing measures are not in place

Contactless check-in is not available

No rollaway/extra beds available

No elevators

Property confirms they are implementing enhanced cleaning measures

Parking height restrictions apply

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Fees

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Best Western Marco Polo Mackay Motel
  • Best Western Marco Polo Motel
  • Best Western Marco Polo
  • The Marco Polo Hotel
  • The Marco Polo West Mackay
  • Best Western Marco Polo Mackay
  • The Marco Polo Hotel West Mackay

We should mention

Pool access available from 7:00 AM to 7:00 PM.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Cashless payment methods are available for all transactions.

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