2/10 Terrible
Sheila
Oct 1, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be condemned!
On arrival found a note on the window of desk saying Office closed for technical difficulties. I used phone on wall to try to call someone, as I did the window opened. I tell lady I want to check in. We were a early, so I was told the rooms were still being cleaned and to check back - I did two more times and finally got to our room to find a note on the door from 9/22 saying the hot water heater had gone out and should be fixed by 9/24, the date of my check in was 9/26. We go in room there's no water at all and couldn't even flush the toilet. I stop at front desk on way to our event to ask about the water and was told they are working on it and it should be back on soon. We came back later to only cold water working. I woke up at 2 a.m. to use the restroom and found roaches crawling on the sink. I went down to the front desk to let them know and we could no longer stay there. I was told to return at 9am to have manager handle it. We barely slept the rest of the night and went to front desk to report issue, get refund and leave. I was told they charged 2 of the 4 nights and I said I was NOT paying for more than one night and that no hot water and roaches were unacceptable and I was unable to stay. She then lied and said she told me about the water at check in which I told her, no the NOTE told me. She FINALLY after arguing refunded back one night which she overcharged by $10 and not a single apology. Water was also pouring from hall ceiling when we left & elevator was broken.
Sheila
Stayed 4 nights in Sep 2024