This is a new and very clean hotel. I appreciate the free parking and the free soda in the casino. The physical structure including the beds, sheets, towels curtains, and parking lot are top quality. I only gave them 4 stars for staff and service because I told 3 front desk staff that the coffee pot in my room was broken and leaked on the counter. I asked that the pot be replaced. Again, I asked 3 front desk employees but the coffee pot was never replaced. I also asked that my room be refreshed. I used some of my towels to clean up the spilled coffee. My room was never refreshed, I did not receive new towels and the coffee pot was not replaced even though all 3 people agreed to get these things done. I was able to free coffee in lobby in the mornings. I would still stay at the hotel because it is clean, quite and convenient. I stayed at the hotel 3 nights. However, I now know not to expect some services.