The front desk staff were all very nice and helpful, regardless of which shift was there. The hotel is clean, well decorated, and modern. Hotel parking is scarce. We arrived at 11pm and there were no parking spots available. We called the front desk and were originally told to park on the street. That made us a little nervous since we'd never been to Louisville before and had no idea what crime might be like in that part of town. Thankfully the front desk person picked up on our hesitation and allowed us to park in one on the charging spots. That was still nerve-wracking because a person in the parking lot kept telling us we'd be towed. Thankfully, we were not towed but had heard that someone from the night before had been. My husband kept going to check on the car for fear that we would be. The beds are listed as pillow-tops, and they might be. But they are very hard which made for an uncomfortable night. Overall, I'm not sure we'd stay here again even though you can tell they are trying to make it a great place to stay. The parking is a big factor there along with the mattress. Otherwise, it would be someplace we'd consider staying at again.