There was an older lady at reception who was very unfriendly, when we came to ask questions it looked like we were bothering her, and her tone when answering was condescending, as if our questions were stupid.
We were in a superior room and everything was OK until some people got into the room just above us. The soundproofing is VERY bad and just them walking heavily was enough to wake us up, shaking the walls and ceiling. We went to complain 4 times and they did nothing, saying they went there and heard no noises. OF COURSE, it's when they stomp that they wake us up !!
Also, half our room was right under their terrace, meaning we would also hear every time they decided to move the sun beds around to follow the sun.
Don't get fooled by the "Air cond" tick box, at least in the superior rooms it's completely useless because the fresh air is blown in the corridor, NOT in the bedroom. Even if you let it blow all the time, it will never cool the room. You'll have a cold entrance, then a stupid hot bedroom.
The cleanliness of the room was also disappointing, there was a lot of tartar in the bath tub, looked always stained. And the cleaners were a bit weird, when we used our little "please clean our room" sign, they just changed the towels and redid the bed. No sweeping, mopping,clean sheets, they didn't even cleaned our used cups and glasses ! They did that only on the 8th day ??
Don't bother with the gym either, the equipment is falling apart and half the weights are missing.