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Waldorf Astoria Beverly Hills

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waldorf Astoria Beverly Hills

Lobby
Outdoor pool, cabanas (surcharge), sun loungers
Junior Suite, 1 King Bed, Corner (Superior) | View from room
Exterior
Villa, 1 King Bed, Non Smoking (Suite) | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Spa
  • Parking available
  • Pet friendly

Explore the area

Map
9850 Wilshire Boulevard, Beverly Hills, CA, 90210
  • Rodeo Drive
    11 min walk
  • Espelette
    1 min walk
  • Westwood/Rancho Park Station
    6 min drive
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    34 min drive

Room options

View all photos for Suite, 1 King Bed, Accessible (Hearing, Hollywood)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Suite, 1 King Bed, Accessible (Hearing, Hollywood)

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Beverly Hills, Hearing)

Exterior

Suite, 1 King Bed, Accessible (Beverly Hills, Hearing)

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Corner (Hearing, Deluxe)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Accessible, Corner (Hearing, Deluxe)

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible (Hearing)

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible (Hearing)

  • 647 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Beverly Hills, Hearing)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Accessible (Beverly Hills, Hearing)

  • 807 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner (Deluxe)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Junior Suite, 1 King Bed, Corner (Deluxe)

  • 775 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner (Superior)

Junior Suite, 1 King Bed, Corner (Superior) | View from room

Junior Suite, 1 King Bed, Corner (Superior)

  • 775 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (BEVERLY HILLS)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (BEVERLY HILLS)

  • 613 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking

  • 537 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Queen Beds, Non Smoking

  • 537 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS)

Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS)

  • 559 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | View from room

Presidential Suite, 1 King Bed, Non Smoking

  • 3215 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Non Smoking (Suite)

Villa, 1 King Bed, Non Smoking (Suite) | Living area | Flat-screen TV, DVD player, iPod dock, MP3 dock

Villa, 1 King Bed, Non Smoking (Suite)

  • 2713 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (GOVERNOR)

Suite, 1 King Bed, Non Smoking (GOVERNOR) | Living area | Flat-screen TV, DVD player, iPod dock, MP3 dock

Suite, 1 King Bed, Non Smoking (GOVERNOR)

  • 1779 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking (HOLLYWOOD)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Deluxe Suite, 1 King Bed, Non Smoking (HOLLYWOOD)

  • 1097 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (BEVERLY HILLS)

Exterior

Suite, 1 King Bed, Non Smoking (BEVERLY HILLS)

  • 559 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible (Mobility & Hearing)

  • 646 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

  • 646 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Waldorf)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Waldorf)

  • 1263 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Accessible

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Queen Beds, Accessible

  • 537 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Deluxe Room, 2 Queen Beds, Accessible | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible

  • 537 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Terrace

  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Hollywood)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub (Hollywood)

  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Corner Suite, Mobility Accessible with Bathtub

Premium bedding, minibar, in-room safe, desk

Superior Corner Suite, Mobility Accessible with Bathtub

  • 775 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible (Roll-in Shower)

  • 537 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Beverly Wilshire - Beverly Hills, A Four Seasons Hotel

Pool
Hot Tub
Spa
Pet friendly
4.7 out of 5, Exceptional, (1000)
The price is $1,442
$1,250 per night
$1,442 total
Jan 1 - Jan 2
Beverly Wilshire - Beverly Hills, A Four Seasons Hotel

About the neighborhood

Beverly Hills

With a stay at Waldorf Astoria Beverly Hills, you'll be centrally located in Beverly Hills, within a 5-minute drive of Rodeo Drive and Wilshire Boulevard. .This luxury hotel is 3.8 mi (6 km) from Hollywood Boulevard and 5.2 mi (8.4 km) from Hollywood Walk of Fame.

What's nearby

  • Rodeo Drive - 11 min walk
  • Westfield Century City - 15 min walk
  • Wilshire Boulevard - 2 min drive
  • University of California, Los Angeles - 4 min drive
  • Ronald Reagan UCLA Medical Center - 6 min drive

Getting around

  • Westwood/Rancho Park Station - 6 min drive
  • Glendale Transportation Center - 18 min drive
  • Los Angeles Intl. (LAX) - 34 min drive

Restaurants

  • ‪Go Greek Yogurt - ‬8 min walk
  • ‪Steak 48 Beverly Hills - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lobby Lounge - ‬6 min walk
  • ‪The Club Bar - ‬3 min walk

About this property

Waldorf Astoria Beverly Hills

Luxury hotel with 3 restaurants and a full-service spa
Waldorf Astoria Beverly Hills offers 170 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and DVD players. Refrigerators, espresso makers, and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Beverly Hills hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and safes. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

La Prairie has 6 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is open daily.
Make yourself at home in one of the 170 guestrooms featuring refrigerators and iPod docking stations. Rooms have private furnished balconies. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the complimentary shuttle, which operates within 3.00 mi.
Enjoy French cuisine at Jean-Georges, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Beverly Hills? This hotel has 67813 square feet (6300 square meters) of space consisting of a conference center and meeting rooms.
Full breakfasts are available for a surcharge and are served each morning.
Jean-Georges - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Rooftop Bar - This poolside cocktail bar serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Waldorf Astoria Beverly Hills is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, English, Farsi, French, German, Italian, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 3 mi
  • Secured, covered valet parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: USD 10 to 50 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Jean-Georges
  • Rooftop Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (67,813 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 200 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 45 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 42.49 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 to 50 per person
  • Covered valet parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Beverly Hills Hotel
Waldorf Astoria
Waldorf Astoria Beverly Hills Hotel
Waldorf Astoria Beverly Hills Beverly Hills
Waldorf Astoria Beverly Hills Hotel Beverly Hills

Waldorf Astoria Beverly Hills Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 217 out of 267 reviews" "
Rating 8 - Good. 19 out of 267 reviews" "
Rating 6 - Okay. 10 out of 267 reviews" "
Rating 4 - Poor. 10 out of 267 reviews" "
Rating 2 - Terrible. 11 out of 267 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at 2 PM, expecting a smooth check-in, but was told my room would be ready shortly. I checked back every 30 minutes, and despite assurances that the cleaning was being expedited, I ended up waiting in the lobby until 5:13 PM. I missed dinner reservations with friends and was late to the concert I specifically came to see. Meanwhile, I watched other guests get checked in promptly and escorted to their rooms without issue. As a Hilton Diamond member (for whatever that’s worth), I felt completely disregarded—there was no urgency from the staff, just repeated empty promises. For a $1,000 per night hotel, this was an absolute failure. Terrible experience just for one night.
Stayed 1 night in Aug 2024

10/10 Excellent

Seoyeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Garvin

Stayed 7 nights in Aug 2024

10/10 Excellent

JIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beyond my expectation
My stay at the hotel was incredibly comfortable. The room was spacious and well-appointed with plush bedding and high-quality linens. The temperature was perfect, and the soundproofing ensured a peaceful night's sleep. The amenities, such as the cozy seating area and the modern, clean bathroom, added to the overall comfort. The attentive and friendly staff made the experience even better, ensuring all my needs were met promptly. It truly felt like a home away from home. The front desk manager and personal concierge are both very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ammer

Stayed 1 night in Jul 2024

10/10 Excellent

Loke, newport coast

Stayed 3 nights in Jun 2024

10/10 Excellent

Kyle

Stayed 1 night in Jun 2024

4/10 Poor

Alberto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst service in pool area and roof top bar/Restaurant pool area only 1 guy working no service it took over 45 min to get towels and almost 2 hours to get a drink. Valet was the same way it took over 35 min to get my car
Stayed 1 night in Jun 2024

4/10 Poor

Alberto

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Pool service was horrible 45-60 guest and 1 server for entire pool area. Oscar was the only one working no help he was completely alone. I waited over 45 min for towels and almost two hours to get a drink. A hotel with this caliber should have plenty of staff when guest go there to relax and enjoy the pool. Valet parking took forever waited 35 min for my car. Not happy to expansive and quality of service horrible
Stayed 2 nights in Jun 2024

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was extremely comfortable stay.. excellent service and great atmospheric!!!
Stayed 1 night in Jun 2024

10/10 Excellent

Shane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lavish, & a wonderful spa
Stayed 1 night in May 2024

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed in.
Stayed 1 night in May 2024

10/10 Excellent

keona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alessia

Stayed 4 nights in Mar 2024

10/10 Excellent

Ayler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so Beautiful and clean. Amazing food. Amazing service. Will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
lovin it
Stayed 4 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Comfortable beds and beautiful rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Muhammed

Stayed 4 nights in Feb 2024

10/10 Excellent

CASSANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS
Stayed 1 night in Feb 2024

10/10 Excellent

wang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so good
Stayed 3 nights in Feb 2024

4/10 Poor

Mandeep

Traveled with family
Disliked: Staff & service, amenities
We stayed here for 3 nights. The first 2 nights, we had intermittent sleep because of a loud buzzing noise that would wake us up repeatedly atleast 3 dozen times and the noise would stay on for sometimes 15 minutes. After the first night we let the front desk know and they sent engineers up and they spent 30 minutes trying to fix the noise at 10pm. They said it was fixed, but then an hour later is started again and we didn’t sleep that night either. On the 3rd night they gave us a new room and the manager didn’t once apologize for offer anything for the 2 nights of missed sleep. We are platinum members and have never had service this horrible at a Waldorf property. We usually feel like we are royalty but this property made us feel like we were staying at a Best Western. The front desk does not pick up the phone either. The phone would ring for 5-6 minutes plus with no success. The iPad in the room didn’t work either which is where the in room menu is. It’s a long list of issues for a 5 star property. It’s unfortunate.
Stayed 3 nights in Feb 2024