2/10 Terrible
K
Sep 29, 2024
Disliked: Staff & service, amenities, property conditions & facilities
There were already many small things which made the expense of the hotel difficult to justify, such as lack of ground transportation to the airport and the room felt outdated with not enough outlets, I put my try out overnight and called for it to be taken, it was left there all day until next day's room service. The final day was really what made me feel I would never go back, because I discovered the destination fee and meal credit charge was different from what I understood. The front desk reassured me I would get a follow up email on the matter to take the issue seriously. But when I heard nothing and called back the next week, they same staff I recognized by name and voice then acted like they didn't remember me, when I told them to look up the date, they then said I didnt lose much money and dismissed my comment about how they agreed to email me about a follow up. They said there was never anything they could do. Seems like they felt I should not have signed up for a hotel with stipulations that were on me to understand fully, no matter what staff or online messaging originally conveyed, I was to know the final outcome. Which in this case would best be to learn not to return here.
K
Stayed 3 nights in Sep 2024