Unacceptable Staff Interactions and Threats
The issues began immediately upon arrival with the bellman/baggage porter. While initially jovial, his demeanor quickly changed. Without any prior warning or cause, he aggressively stated that our family would "go to jail if we were loud after 10 PM," a completely unprompted and threatening comment. His attempt to instruct us to use a mini-fridge was confusing, as we already had one in our room. The final interaction with him was highly unprofessional: he became visibly upset and threw the tip back at myself and our two family members. We actively avoided this individual for the remainder of our stay due to this rude and unsettling encounter.
Critical Housekeeping and Supply Deficiencies
The standards for room upkeep and supplies were shockingly low, creating persistent discomfort throughout the week:
Towels: The bath towels provided were in horrible condition, featuring visible holes and being so thin you could see through them. We were never provided with hand washcloths or hand towels. When we requested just one extra bath towel, the housekeeper had to make three separate phone calls to receive permission, illustrating poor process control.
Toiletries: Despite repeated requests (twice), we received hair conditioner but never received shampoo. We also had to specifically ask for a bar of soap, which should be a standard provision.
Cleaning: The room was notably dirty upon arrival, and the floor was never cleaned during our stay.