I tried several times to contact the hotel, but it just rang out. Then, on arrival to check in, the hotel was closed. There was already two more couples waiting to check in, but, no one arrived. One of the couples rang to see where anyone was, only to be told, they were running late, and theyd be 30 minutes. We carried on waiting and the other couple phoned, only to be told, he'd got a puncture, so, he wasnt able to say how long it would be!! When i called, he was obviously fed up by now, as he was rude, unhelpful and couldn't be bothered with all the calls!!! Dreadful way to speak to a customer.